Operations Department | Full-Time Hourly | Non-Exempt | Safety-Sensitive

About the Job

The C-CARTS Scheduler assists with providing the highest quality of customer service by using all tools available to maintain optimum service levels. This is accomplished by assisting in the management of such things as the assignment of runs, personnel, equipment, the alteration and manipulation of run schedules as needed, in response to ever-changing operational conditions. Record keeping and clerical functions are performed incidental to these responsibilities. The C-CARTS Scheduler reports to the Special Services Manager.

Essential Functions

• Coordinates daily transportation operations, including scheduling, route adjustments, and service updates

• Monitors bus and street conditions for schedule and procedure compliance

• Adjusts run schedules and equipment, in coordination with other Schedulers, to respond to system problems to maintain efficient and effective service

• Assists in all emergency situations involving vehicles such as intervening with problem passengers, communicating accident information, performing redirection of service and directing responding personnel to an area

• Provides information to the public and assists with scheduling transportation

• Completes record keeping and data reporting

• Delivers excellent customer service and clear communication with riders, drivers, and partner agencies

• Prioritizes multiple tasks while maintaining accuracy and attention to detail in a fast-paced environment

• Resolves operational and service issues using strong problem-solving and critical-thinking skills

• Understands and applies reporting, billing, and documentation procedures accurately

• Follows all Medicaid transportation requirements, trip authorization, billing, and documentation procedures

Other Duties & Responsibilities

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Physical Demands

The exertion level required for this position while performing office duties is generally considered light work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 20 lbs. of force occasionally or a up to 10 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.

Work Environment

The work environment involves exposure to conditions generally found in an office setting within a shared workspace. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow with moderate foot traffic. There is an expectation to hold and attend meetings on a regular basis.

Additional Information

• Work shifts vary from day to night, as needed. C-CARTS operates Monday through Friday, including holidays, and this position may require some work outside of traditional business hours.

• All MTD employees are trained on the Management System Policy and the impacts associated with this position

• Applicant must pass a pre-employment background check, physical, and drug and alcohol testing.

• The employee will be subject to random drug and alcohol testing throughout their period of employment and is required to comply with MTD’s Drug & Alcohol Policy which includes being cannabis-free in all safety-sensitive positions.

• This job description is subject to change as needs of the District, and the tools we use, evolve over time.

Benefits Summary

MTD offers the following benefits for this position (some benefits require a qualification period): Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, bereavement leave, parental leave, flexible spending account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.

• A high school degree or equivalent is required.

• Demonstrated proficiency in Microsoft Excel and Outlook.

• Excellent written and verbal communication skills

• Attention to detail and problem-solving skills

• Experience in a busy office environment with moderate interruptions is preferred.

MTD is an Equal Opportunity Employer. In accordance with federal law, MTD does not discriminate in hiring or employment practices based on race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws.