Junior Systems Administrator

Job Title: Junior Systems Administrator (Full-Time, Exempt)
Department: Information Technology (IT)
Reports to: County IT Manager

 

 

 

SUMMARY
Functions as a member of the County IT team, providing comprehensive technical support for end-user devices and phones, and preliminary support for servers and networking, functioning in a tier-2 capacity. Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. The ideal candidate will be one who prefers working in a team environment and has strong technical and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include but not limited to the following as other duties may be assigned.

 

• Use strong communication skills, both verbal and written, to deliver superb customer service by responding to requests in person, on the phone, or electronically, in a timely, polite, and professional manner.
• Use analytical skills to identify, troubleshoot, and resolve technical issues with supported systems and infrastructure.
• Install, configure, and maintain Windows-based computer systems.
• Support and maintain various desktop-based applications/programs.
• Support and maintain office and mobile phones.
• Support and manage network printers and other hardware peripherals.
• Perform routine maintenance and upgrades.
• Provide preliminary support for servers, and networking, escalating advanced issues when required.
• Participate in the identification, evaluation, procurement, and implementation of new technology systems and services.
• Utilize help desk system to provide optimized incident management and maintain accurate documentation of all supported activities.
• Provide training and support to end-users as needed.
• Work with senior County IT team members and/or vendors to resolve advanced/complex technical issues.
• Maintain technical knowledgebase documentation for both IT staff and end-users.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

• Three years of experience providing IT support in an enterprise environment required.
• Collegiate degree in a technical or IT related field, highly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
While not required, IT certifications are desired.

COMPUTER SKILLS
To perform this job successfully, an individual should:

• be able to fully support (installation/configuration/troubleshooting) PC hardware, operating systems, and software.
• Have a working knowledge of Microsoft Server OS.
• Familiarity with networking protocols and equipment.
• Understanding of IT security and fundamental security principles.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 
LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

SUPERVISORY RESPONSIBILITIES
This job has no direct supervisory responsibilities.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk; or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is moderate.

COMPENSATION

• Pay Range: $26.19 - $39.29 per hour, depending on qualifications.
• The County offers a competitive benefits package, which is outlined at https:/www.co.champaign.il.us/jobs, including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.

HOW TO APPLY

• Apply on the Champaign County website.
• Applications received by November 20, 2025 will receive priority consideration.

EEO / AA / ADA

Salary : $26 - $39