Information Technology Support Specialist

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

IT Support Specialist

Location: Cleveland (Onsite – 4 days in office)

Department: IT Operations

Reports To: IT Support Manager

Travel: <5%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

Your Impact

We’re looking for an entry-level IT Support Specialist to join our growing IT team. This is a hands-on opportunity to learn and contribute across a wide range of technologies, including Mac laptop support, digital conference room setups, and enterprise software tools. You’ll assist with day-to-day support tasks, gain exposure to hardware logistics, and collaborate with experienced team members to keep our distributed workforce productive and secure.

What You Bring

High level of curiosity – constant learner who can work self-directed solving problems

Energy - Operate with agility, collaboration & pace

Collaboration - Work in an environment where teams solve problems together.

We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one.

What You’ll Do

• Support employees with basic technical issues in a MAC OS environment
• Help configure workstations, monitors, and peripherals across ~150 desks and two floors of office space
• Assist in setting up and troubleshooting digital conference rooms
• Support remote employees by helping set-up, ship, and coordinate laptop repairs
• Track hardware, troubleshoot user issues and resolve problems in tools like Microsoft 365, Slack, Zoom, Okta, Jira/Confluence
• Help reimage and provision laptops using standard internal processes
• Participate in responding to security alerts (e.g., malware detection) with guidance from senior team members
• Maintain accurate asset and inventory records under team direction
• Document solutions and contribute to internal knowledge base

Requirements Qualifications

• Some experience (internship, part-time, or coursework) supporting computers or troubleshooting tech issues
• Comfortable working in macOS and basic familiarity with common SaaS apps
• Strong communication and problem-solving skills
• Eagerness to learn new technologies and collaborate in a team environment
• Ability to work onsite as needed and coordinate with remote users

Preferred Qualifications

• Bachelor’s degree or associate Degree working towards Bachelors in Information Technology, Computer Science or related majors
• Experience in government technology, regulated industries, or enterprise SaaS is a bonus.
• Experience from a Software Company

Why You’ll Like Working Here

Competitive Salary

Annual Bonus Potential

Health, Dental & Vision Insurance

Unlimited PTO Policy

Matching 401K with immediate vesting

Subsidized Lunches at our Cleveland Headquarters

Fast Paced work environment in a growth company

Newly Renovated Office Space

Salary Range

The expected salary range for this position is $50,000 - $60,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP Titles, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.