What are the responsibilities and job description for the Dog Daycare Manager position at Champ's Dog House?
Overview
The Dog Daycare Manager plays a key leadership role in ensuring the safe, fun, and smooth daily operations of the daycare. This position is responsible for leading the team, overseeing animal care, maintaining customer satisfaction, and ensuring that the facility runs efficiently and profitably.
Our ideal candidate is a strong communicator, proactive problem-solver, and team motivator who thrives in a fast-paced environment and truly loves working with both people and pets.
Key ResponsibilitiesLeadership & Team Management
- Supervise, schedule, and train team to deliver excellent service and animal care.
- Model professional, positive behavior to create a supportive and motivated team culture.
- Hold staff accountable to policies, procedures, and performance expectations.
- Provide ongoing coaching, feedback, and conflict resolution as needed.
Customer Service
- Greet clients and build strong relationships with pet parents.
- Handle customer inquiries, complaints, and special requests in a professional manner.
- Promote additional services such as grooming, training, and retail products.
Operations & Safety
- Oversee daily daycare and boarding operations, including dog group management, play yard rotations, feeding, and cleaning protocols.
- Maintain accurate records of attendance, incident reports, and client communications.
- Ensure the safety and well-being of all dogs through proactive supervision and adherence to handling guidelines.
- Monitor facility cleanliness and coordinate with staff to maintain a safe, sanitary, and welcoming environment.
Administrative & Financial
- Assist with scheduling, and labor management.
- Monitor inventory of supplies (cleaning, retail, enrichment, etc.) and order as needed.
- Track daycare metrics (occupancy, client retention) and identify opportunities for growth.
- Ensure compliance with company policies, local regulations, and health/safety standards.
Qualifications
- Prior experience in animal care, kennel/daycare operations, or management preferred.
- Strong leadership, organizational, and communication skills.
- Ability to handle dogs of all breeds and sizes safely and confidently.
- Proven ability to motivate and lead a team in a fast-paced environment.
- Excellent problem-solving skills and adaptability.
- Basic computer and record-keeping skills.
Physical Requirements
- Ability to stand for extended periods and work on your feet.
- Comfortable handling dogs up to 100 lbs.
- Ability to bend, lift, and move efficiently in a busy environment.
Why Join Us?
- Opportunity to grow with a respected and expanding brand.
- Hands-on leadership role where every day is rewarding and different.
- Work in a positive, team-oriented culture centered around service and care.
- Competitive pay and career growth opportunities.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid time off
- Paid training
Work Location: In person
Salary : $20 - $22