What are the responsibilities and job description for the AV Support Technician position at Chameleon Integrated Services?
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid Life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO and more
The Position:
Chameleon Integrated Services is currently looking for an AV/Move/LRA Support Technician to support one of our federal clients at Scott AFB.
This position requires a Secret security clearance with Top-Secret eligibility.
Overview:
This position will support the Audio Video, Move, and LRA duties at DISA Global. The AV/Move/LRA support team will support the IT team's initiative to maintain a high level of system availability. They will work tickets that are escalated to their group. They provide a quality customer experience, vulnerability mitigation and documentation, network security investigations/forensics, biweekly Change Advisory Board participation, attend weekly teleconferences, incident escalation, and tracking trouble tickets via Service Now ITSM .
Responsibilities:
- Provides input to deliverables as required
- Provision user’s accounts.
- Provide Alt Token and SIPR Token LRA support.
- Work with Global Service Desk to resolve/solution and track open service tickets
- Enter, retrieve, forward, edit, and close service tickets using BMC ITSM Remedy v9.1
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Provide end user desk setups (cube moves)
- Provide Command Level AV support (run DCS and GVS meetings)
- Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
- Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).
- Furniture moves (tables, chairs, podiums, risers, etc.)
Education & Experience:
- Knowledge of Windows 11 support & technical troubleshooting skills
- Knowledge of all Microsoft Office 365 applications and Microsoft Teams
- Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
- Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
- Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
- Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
- Candidate must be reliable, on-time and able to complete tasks by target dates
- Maintain a professional work ethic & demeanor
- Excellent organization & time management skills
- Candidate must be self-motivated, driven to learn with a focus on continuous improvement
- Lift 50 pounds of equipment
- On-site hours for this job are 0600-1530, Monday through Friday. On-call hours are 1601-0559, Monday through Friday, as well as on-call 24 hours per day during weekends and holidays.
Certs Preferred:
- Security
Clearance:
- Secret Clearance with Top-Secret eligibility
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”
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