What are the responsibilities and job description for the Help Technician/IT Support position at Chamberlin Roofing & Waterproofing?
The Help Technician/IT Support will provide technical support and assistance to resolve problems with the organization’s computer networks and systems.
- Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Collaborates with other staff to research and resolve problems.
- Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
- MDM Support (mobile device management)
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite/MS-Azure or related software.
- Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.
- At least one year of related experience required - Preferred