What are the responsibilities and job description for the Maintenance Supervisor position at Chamberlin + Associates LLC | Real Estate Management?
POSITION DESCRIPTION
Maintenance Supervisor
ABOUT US
At Chamberlin Associates, the difference is our team. We are a family-owned property management company with more than 65 years in the multifamily industry, and we have always believed that exceptional communities start with exceptional people. Our team members take real ownership of their work - many of our leaders started in entry-level roles and built their careers here over years and decades. We promote from within, invest in the growth of our people, and hold ourselves to a high standard of accountability, integrity, and resident service. If you are looking for a place where your contributions are recognized and your career can grow, Chamberlin Associates is where you belong.
POSITION OVERVIEW
The Maintenance Supervisor leads and manages all aspects of the property's maintenance operations, ensuring work orders, preventive maintenance, and unit turns are completed on time and to company standards. This role is responsible for supervising the maintenance team, coordinating vendors, managing budgets, and maintaining a safe and well-maintained community. Success requires strong technical expertise, leadership capability, and the ability to communicate effectively across residents, ownership, and management.
KEY RESPONSIBILITIES
Team Leadership & Development
- Lead, supervise, and develop the maintenance team to perform at a high level.
- Assign daily work orders and prioritize tasks to maximize efficiency.
- Train, coach, and mentor maintenance staff to build skill and accountability.
- Foster a safe, productive, and resident-focused maintenance culture.
Operations & Work Order Management
- Ensure all work orders are completed on time and to quality standards.
- Oversee rent-ready unit preparation and coordinate move-in schedules.
- Respond to maintenance emergencies and ensure timely, effective resolution.
- Troubleshoot complex maintenance issues and provide hands-on support to the team.
Property Maintenance & Inspections
- Conduct regular property inspections to identify and address maintenance and safety concerns.
- Maintain curb appeal and the cleanliness of all common areas.
- Plan and oversee the property's preventive maintenance program.
- Ensure compliance with all safety policies, OSHA standards, and company requirements.
Vendor & Project Management
- Coordinate and manage vendors, contractors, and service providers.
- Monitor project completion timelines and hold vendors accountable to scope and quality.
- Identify capital improvement (CapEx) needs and recommend long-term solutions to leadership.
Financial & Administrative
- Monitor maintenance budgets and control expenses to meet financial targets.
- Maintain accurate records in AppFolio and complete all required reports.
- Communicate regularly with the Property Manager and Regional Maintenance Supervisor on operations, issues, and priorities.
QUALIFICATIONS
Required
- 2 years of maintenance experience in multifamily residential or a related field.
- Strong working knowledge of plumbing, electrical, HVAC, appliances, drywall, and carpentry.
- EPA 608 Certification.
- Ability to respond to after-hours emergencies and manage an on-call rotation.
- Valid driver's license and reliable transportation.
- Experience managing 6 employees
- Experience managing 500 units
Preferred
- HVAC, plumbing, or electrical trade license.
- Pool Operator Certification (CPO).
- Experience with AppFolio or comparable property management software.
- Demonstrated experience managing maintenance budgets and vendor relationships.
- Strong communication skills and prior experience reporting to senior management or ownership.
- 1 years in a supervisory or lead maintenance role.
Chamberlin Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.