What are the responsibilities and job description for the End Point Technician position at Chamberlain University?
Company Description
Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
In our locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.
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Job Description
The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN / WAN environment. Activities include daily administration, set-up, configuration, maintenance, monitoring, troubleshooting and disaster recovery.
- Timely installation and repair of computer system hardware, operating systems, software and peripherals.
- Timely installation and configuration of VOIP telephones.
- Provide onsite and offsite end user support.
- Setup and configure A / V equipment for meetings.
- Manages assigned service requests.
- Maintain inventory accuracy of computer hardware.
- Tests new software and hardware for compatibility.
- Escalates high impact or VIP technology issues.
- Maintains and builds positive customer relationships.
- Provide training on PC use, connecting to corporate network, and peripheral usage.
- Participates as a technical resource needed in both large and small projects.
- Develops, documents, and implements technology policy and procedures.
- Works closely across IT teams to ensure effective communication and project escalation.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
Additional Information
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $ and $ Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Adtalem offers a robust suite of benefits including :
For more information related to our benefits please visit :
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
