Membership Programs Director

DESCRIPTION:

The Membership Programs Director (MPD) is responsible for engaging members of the Tulsa Regional Chamber through high-quality programming that enhances the member experience and drives membership revenue and retention goals. This role oversees the Tulsa Small Business Connection and executes its three-year strategic plan with oversight from the Connection’s Executive Committee. The MPD also executes the Chamber’s annual Small Business Awards, a women’s programming series, the Chamber’s Golf Classic, and other member program and engagement offerings led by the Resource Development department. Using membership data and feedback, the MPD develops, executes, and refines member program offerings to drive member investment, engagement and satisfaction results. The MPD also takes a lead role in the Resource Development team’s outreach strategy to the small business community and regional affinity groups to support Chamber membership growth, community engagement and inclusive program development. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as program lead for all activities of the Tulsa Small Business Connection, planning, producing and refining small business programming in alignment with the Connection’s strategic plan. Responsibilities include planning and executing governance meetings, business meetings, social events and succession planning, as well as overseeing the Connection’s marketing, media, budget and strategy. 
• Serves as program lead for the Tulsa Small Business Awards as the region’s premier small business celebration, achieving branding, visibility, engagement, and financial goals. 
• Leads the development and execution of the Chamber’s women’s program offerings, engaging volunteer leadership in an advisory capacity and developing year-to-year budget and marketing strategies in partnership with the Resource Development team. 
• Acts as the Resource Development team’s point person for the Chamber Golf Classic, to drive revenue goals and enhance the member experience.
• Leads the development of emerging membership programming by analyzing member data to identify, test, and implement programming and new offerings that meet evolving member needs in partnership with the Resource Development team. 
• Leverages Chamber leadership, staff, volunteers, advisors, affinity groups, peer organizations and regional resource partners to drive outcomes for member programming through strategic partnership and win-win collaboration. 
• Leads member visibility strategy in collaboration with the Chamber’s Communications department for initiatives such as Small Business Week, Small Business Saturday, Entrepreneurship Week, International Women’s Day, National Nonprofit Day and other celebrations of member segments or key industries.  Serves as liaison between Resource Development and Communications departments to ensure alignment and desired outcomes.
• Maintains relationships with an assigned book of Chamber members, community stakeholders and partners by leveraging the Chamber’s systematic sales and retention processes. 
• Actively engages with the regional community as an active participant in peer and affinity groups to expand networks and promote opportunities for diversity, inclusion, and collaboration for the enrichment of Chamber membership offerings. 
• Actively participates in Chamber (ACCE) industry conferences to include professional development and industry credentialing (IOM). Build a network among program management professionals nationwide and gain recognition as an industry leader and innovator. 
• Keeps the Senior Vice President (SVP) of Resource Development informed of emerging trends, opportunities, and challenges, and recommend appropriate actions. 
• Performs other incidental and related duties as required and assigned.
   

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree from an accredited college or university is preferred.
• Requires a minimum of 3 years of experience in business-to-business sales, marketing, project management, event planning, fundraising, or customer service experience.
• Familiarity with chamber industry or experience in dues- based, membership-driven, or nonprofit organizations is beneficial. 
• Proven ability to establish, develop, and maintain strong relationships with members and stakeholders.
• Ability to make independent decisions, exhibit sound judgment, make timely decisions, and accept responsibility for results.
• Demonstrated skill in leveraging relationships and community resources to achieve measurable results. 
• Self-starter with a collaborative mindset and strong initiative, negotiation, organizational, relationship-building, and presentation skills.
• Proficiency in Microsoft Office Word, Excel, Outlook, PowerPoint, and database management systems.  
• Excellent written, verbal, analytical, and interpersonal skills. 
• Ability to work a flexible schedule as needed.  

WORK AND PHYSICAL REQUIREMENTS:

• Work environment: Normally a typical office environment with people, with minimal exposure to excessive noise or adverse environmental issues, with occasional outdoor exposure to heat, cold, and environmental elements.
• Physical demands: Manipulate, handle, feel, and control items or equipment. Able to read, write, and interpret written documents. Occasionally lift and move objects weighing up to 25 pounds.