Supervisory Program Specialist- Enrollment Coordinator

The purpose of this position is to serve as the Supervisory Program Specialist Enrollment Coordinator, to the Patient Business Services (PBS), Chalmers P. Wylie Veterans Ambulatory Care Center. The primary responsibility encompasses three key functions: facilitating all administrative aspects of the enrollment process; health benefits eligibility determinations; and related aspects of health benefits administration.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Prepares, evaluates, and analyzes reports; assigning work based on priorities, instructing subordinates on work and administrative matters; knowledge of laws, regulations, policies and procedures; assist with the coordination and expeditious resolution of problems OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such degree or LL.B or J.D., if related. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed graduate education and specialized experience, as described above, which meets the total qualification requirement for the GS-09 grade level.
• Note: a copy of your transcripts is required. Education cannot be credited without documentation. Your resume must indicate clearly the nature of your duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience: Enrollment and Eligibility experience; experience with VES

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. Some periodic walking, sitting, lifting, and carrying of light
items such as instructional materials, books, and manuals are required.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

The incumbent is responsible for the Enrollment Program to include all administrative processes, health benefits eligibility determinations and all aspects of the health benefits package. Incumbent performs technical activities involved with screening, processing, and assisting veterans, non-veterans and beneficiaries seeking multiple medical treatment benefits.

Duties include but are not limited to:

• Developing subordinate performance standards, writing position descriptions, evaluating work performance, counseling for those whose performance is marginal or unsatisfactory, and initiating and recommending disciplinary actions when necessary.
• Planning work to be accomplished, setting short and long-term goals, assigning work based on priorities, instructing subordinates on work and administrative matters, approving leave.
• Initiating recruitment actions, interviews, and selection of new employees for subordinate positions.
• Obtaining resources for continuing education for subordinates and determines their training needs.
• Prepares verbal and written responses to inquiries and complaints of Veterans and congressional staff regarding health care benefits and eligibility for the purpose of solving problems, explaining procedures, and recommending various courses of action.
• Provides oversight on VA eligibility, sharing agreements and consistently demonstrates sound knowledge of appropriate Federal
  related laws, VA policies, guidelines, and other regulations.
• Prepares reports and replies for the Patient Business Services and executive leadership in response to internal or external requests for program information and data such as statistical data to the National Enrollment Program, VISN, and/or National Reports.

Work Schedule: Monday-Friday 7:30am-4:00pm or 8:00am-4:30pm
Telework: This position may be authorized for telework- Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Specialist- Enrollment Coordinator/PD921670
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Salary : $64,406