Program Support Assistant

The position is located at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, Ohio within the Central Ohio Health Care System. The Program Support Assistant (PSA) assists with and supports all administrative aspects of the Eye Care operations, including data management, performance improvement, effectiveness, quality initiatives, contractor onboarding and timesheet validation, and evaluates and improves the efficiency and productivity of organizations and programs.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/28/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Specialized knowledge in the complex workings within the Eye Care Services and displays a high degree of interpersonal skills that impact both administrative and clinical services throughout the clinic.
  • Adapt to changing situations, modify plans, and show flexibility in varying circumstances.
  • A high degree of skill with complex and technical oral and written communications to plan effectively, set priorities, and coordinate activities. Telephone communication skills must be exceptional.
  • Knowledge of specialized ophthalmic and surgical medical terminology and usages, covering the full range of general medical, surgical, pharmaceutical, hospital terms, medical abstracts, and abbreviations.
  • Problem-solving skills and techniques to independently obtain meaningful input and develop solutions to identified problems.
  • Working independently and reliably, carrying out work and comparable activities without specific instruction and exercising good judgment in resolving diverse day-to-day issues that arise on the project(s) and within the service.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major Duties and Responsibilities

• Compiles, monitors, and tracks resident schedules via Educational Activity Record (EARs) documents to ensure accuracy and compliance with the disbursement agreement. This task requires specialized knowledge of complex processes, the ability to work with interdisciplinary teams, effective communication and coordination with external contacts, and leveraging stakeholders to achieve accuracy and compliance.
• Prepares documentation for quarterly reporting and summaries as needed for fiscal and Supply Chain Management services. Utilizes specialized knowledge of the contract to ensure correct attending compensation and independently identifies and resolves discrepancies.
• Performs monthly contractor timesheet validation through paper documents, which involves pulling complex Discern data to verify contractor attendance. This role requires coordination with the Contract Oversight Representative (COR) for verification and signature, communication with contracting services, and manual data validation and file-keeping to ensure contract compliance. The incumbent applies specialized knowledge and independently navigates the intricate processes involved in validating timesheets and ensuring all procedural and contractual requirements are met.
• Exhibits excellent communication skills, both written and verbal. Demonstrates the ability to independently draft correspondence and write, edit, and produce complex reports that require specialized knowledge of the subject matter. This role necessitates an advanced competency in tailoring communication to various stakeholders, addressing intricate topics, and ensuring clarity, coherence, and precision in all written outputs.
• Obtains and submits technical data for various reports to entities within the VA Central Ohio Healthcare System or accrediting bodies. This task involves navigating complex data sources, applying in-depth knowledge of technical and regulatory requirements, and ensuring that all submissions are accurate and meet the stringent standards set by the Chief.
• Prepare monthly reports on performance monitors of each contractor and analyze the data within these reports. This task requires specialized knowledge in performance metrics and a deep understanding of complex subject matter to accurately interpret and present contractor performance for review, identifying trends and areas for improvement.
• Organizes doctors' clinical reviews in their credentialing and privileges folders, ensuring they are up to date for auditing purposes. This role requires a detail-oriented approach, specialized knowledge in credentialing processes, and a high level of responsibility to maintain accurate and compliant records.
• Independently assists in the organization and monitoring of resident clinical pertinence and quality data management, including monthly chart reviews of residents and the preparation of quarterly reports for attending supervision monitors. This role requires extensive knowledge of clinical data management practices and the ability to autonomously ensure the accuracy and relevance of data collected and reported.
• Prepares payments for purchase card transactions and orders items needed for Eye Care services. Utilizes specialized knowledge to maintain up-to-date files for all contracts, vehicle and GFE records, and education requests. Manages budget complexities and ensures accurate tracking of available balances.
• Serves as the fund control point manager for the Eye Care Service, overseeing all processes related to the management and oversight of budgetary requests and fiscal processes. Utilizes specialized knowledge to independently manage these processes while collaborating with the Contract Oversight Representative (COR) and/or Chief of Eye Care Service, to ensure funding for all obligations is available or requested through proper channels. Maintains strict confidentiality regarding contracts and budgeting in coordination with the COR and contracting officers.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD935880
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Salary : $52,654