What are the responsibilities and job description for the Office Manager position at Chairside Closer?
Job Title
Office Manager / Treatment Coordinator
Location
North Miami, FL
Job Type
Full-time
Job Description
Established dental office in North Miami is seeking an experienced Office Manager / Treatment Coordinator to support office production, improve patient experience, protect the schedule, and help guide patients from diagnosis to treatment start.
This is not a basic front desk role. We are looking for someone who is organized, proactive, confident with patients, and able to support the doctor directly with case flow, treatment coordination, planning, and communication.
The ideal candidate must be able to think ahead, stay calm under pressure, and help the office operate with structure, efficiency, and accountability.
Key Responsibilities
- Be present for doctor exams, especially for new patients, to understand treatment recommendations and next steps
- Help guide patients through treatment plans in a clear, confident, and professional way
- Support case acceptance and help move patients from diagnosis to scheduled treatment
- Help protect the schedule by securing committed appointments and reducing cancellations and no-shows
- Plan ahead for major cases and make sure the office is prepared before treatment day
- Maintain direct communication with the doctor regarding cases, priorities, and workflow
- Review relevant information, summarize important details, and help maximize doctor time
- Support a high-level new patient experience from exam through treatment planning
- Assist with lead follow-up and patient progression when needed
- Help maintain strong workflow, organization, and accountability in the office
Qualifications
- Experience in dental front office, treatment coordination, or office management
- Strong communication and organizational skills
- Ability to multitask while maintaining attention to detail
- Comfortable discussing treatment and helping patients move forward with care
- Able to plan ahead and not work only in reaction to the moment
- Strong follow-through and accountability
- Professional, calm, and team-oriented attitude
- Eaglesoft experience is a plus
Ideal Candidate
We are looking for someone who:
- understands how to support production, not just scheduling
- can improve patient flow and patient experience
- is proactive, not reactive
- can communicate directly and professionally with the doctor and team
- takes ownership of responsibilities and follows through
Compensation
Based on experience
Additional Incentive
Monthly bonus structure available based on office production and role performance.
Schedule
Monday to Friday
Some flexibility may be discussed based on office needs.
Pay: From $28.00 per hour
Work Location: In person
Salary : $28