What are the responsibilities and job description for the Inside Sales & Customer Service Representative — Seasonal position at Chains for Tracks, Inc.?
Inside Sales & Customer Service Representative — Full-Time Seasonal
Location: Boise, Idaho — in person
Schedule: Full-time, 40 hours per week, October through March
Starting Pay: $20 per hour, plus sales and dealer signup incentives
Start Date: Hiring immediately
About the Position
Chains for Tracks® is looking for a dependable, friendly Sales & Customer Service Representative to join our team for the busy winter season. We manufacture traction chains for rubber-tracked equipment, helping equipment owners get the traction they need to keep working.
This position primarily works in the office, handling phone calls, processing online and phone orders, answering customer questions, and helping new dealers join our dealer program. You’ll also assist with order fulfillment and product packaging when needed.
If you enjoy talking with people, are comfortable using a computer, and are willing to learn, we’d like to hear from you. We provide on-the-job training—extensive sales or equipment experience is not required.
Responsibilities
- Handle inbound and outbound calls with professionalism, clear communication, and excellent phone etiquette.
- Help customers with product questions, order updates, and concerns, and recommend products suited to their equipment and needs.
- Accurately enter customer information and process orders while keeping conversations friendly and attentive.
- Monitor and respond to customer emails and assist with online orders.
- Follow up with prospective dealers, explain our dealer program, and help them complete signup and place their first order.
- Stay organized while managing calls, emails, orders, and follow-up tasks.
- Assist with shipping preparation, including applying labels, moving boxes, and getting orders ready for pickup.
- Periodically help package products and support other warehouse tasks as needed.
Qualifications
- Strong communication skills and a courteous, helpful approach to customers.
- Comfortable speaking on the phone while entering information into a computer.
- Basic computer skills, including typing, writing and sending emails, and learning new software.
- Attention to detail, dependable attendance, and the ability to manage multiple tasks.
- Willingness to learn our products and help wherever needed.
- Ability to periodically lift and move boxes weighing approximately 60 pounds, with reasonable accommodation.
Previous sales or customer service experience is helpful, but not required. Familiarity with skid steers, compact track loaders, excavators, or other rubber-tracked equipment is a strong plus. Experience with brands such as Bobcat, John Deere, Kubota, Case, or JCB would be beneficial.
Pay and Incentives
- Starting base pay of $20 per hour.
- $50 incentive for each new dealer you sign up once that dealer makes their first purchase.
- On-the-job training provided.
Seasonal Schedule
This is a full-time seasonal position running from October through March, with an expected schedule of 40 hours per week. It could be a great fit for someone who works in landscaping, construction, or another seasonal trade that slows down during the winter.
We are looking for someone who can start as soon as possible. Apply with your resume and a brief description of your relevant experience and availability.
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- On-the-job training
Work Location: In person
Salary : $20 - $50