Client Care Coordinator

Front Desk & Client Experience Coordinator

(with Social Media Support)

Location: Raleigh, NC (in person)
Schedule: 32-40 hours/week, Monday–Friday
Pay: full-time salary $40-44K OR hourly if not full-time
Date Posted: March 20, 2026

About Chain Effect

Chain Effect Physical Therapy & Performance Enhancement is a growing wellness and performance center in Raleigh, NC. We combine evidence-based physical therapy, strength training, nutrition counseling, and recovery services to help our clients move better, feel better, and live actively for the long term.

We’re a small, collaborative team that values professionalism, warmth, curiosity, and doing things the right way—not the rushed or corporate way.

Our Work Environment

• Client-centered and team-oriented
• Lively, active, and positive atmosphere
• Flexible scheduling
• On-the-job training and mentorship
• Clear growth opportunities for motivated team members

What We Offer

• Competitive pay
• Flexible weekday schedule (no weekends)
• Free 24/7 gym membership
• Simple IRA with employer matching
• Health Insurance benefits for full-time employees
• Mentorship from experienced physical therapists, personal trainers, and registered dietitians
• Weekly access to recovery tools used by professional and collegiate athletes
• A true “leave-it-at-work” culture
• Exposure to business operations, client experience, and wellness entrepreneurship

The Role

We’re looking for a detail-oriented, friendly, and self-motivated Front Desk & Client Care Coordinator to be the welcoming face and organizational backbone of our facility.

This is a highly client-facing role. You’ll be responsible for creating a five-star experience from the moment someone walks in the door to the moment they leave—while also keeping the day-to-day operations running smoothly behind the scenes.

In addition, this role will support our social media presence by helping capture and create short-form video content (primarily Reels) to keep our online presence consistent and authentic.

This position is ideal for someone considering a future career in physical therapy, nutrition, fitness, marketing, or healthcare, or who enjoys a mix of people interaction, customer service and creative work.

Core Responsibilities

Client Experience & Front Desk Operations

• Greet clients, patients, and members warmly and professionally
• Check clients in and out of appointments
• Answer phones, return messages, and respond to emails
• Schedule appointments and assist clinicians with calendar flow
• Assist with insurance benefit verification for nutrition services (training provided)
• Maintain cleanliness and organization of the front desk, laundry flow, and common areas
• Set up and monitor clients during recovery sessions
• Be a visible, calm, and helpful presence during busy clinic hours

Team & Administrative Support

• Assist owners and clinicians with projects as needed
• Help keep systems organized, supplies stocked, and daily tasks completed
• Identify small problems before they become big ones

Social Media & Content Support (3–5x per week)

• Capture short-form video clips in the clinic (with guidance and consent protocols)
• Help create 3–5 Reels per week highlighting: Training sessions, Recovery tools, Behind-the-scenes clinic life, Educational moments or client wins (as appropriate)
• Follow simple brand and content guidelines (we will train you)
• Collaborate with leadership on content ideas and trends
• No heavy editing or advanced marketing experience required—consistency and initiative matter more than perfection

What Success Looks Like in This Role

• Clients consistently feel welcomed, cared for, and remembered
• Front desk operations run smoothly without constant oversight
• Tasks are completed proactively and reliably
• Social media content is consistent, on-brand, and authentic
• You take pride in being someone the team can count on

You’re Likely a Great Fit If You:

• Have a warm, professional, and confident communication style
• Are organized and enjoy checking things off a list
• Take initiative and don’t need constant direction
• Care about fitness, health, and personal growth
• Enjoy both people interaction and creative tasks
• Are reliable, punctual, and detail-oriented

Requirements & Qualifications

• 1–2 years of customer service or administrative experience preferred
• Strong in-person, phone, and written communication skills
• Ability to prioritize tasks and stay calm in a fast-paced environment
• Interest in healthcare, wellness, or fitness
• Comfort using basic office software and scheduling systems
• Experience with social media or content creation is a plus, but not required
• Experience with health insurance is a plus, but not required

Education

• Minimum of High school diploma or equivalent (preferred)

To Apply

Please submit your resume and a cover letter explaining:

• Why you’re interested in Chain Effect
• Why this role fits your skillset and career goals

Job Type: Part-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• relevant Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $44,000