What are the responsibilities and job description for the Account Representative-State Farm Agent Team Member position at Chad Winn - State Farm Insurance Agent?
Company Description Chad Winn - State Farm Insurance Agent is a locally focused insurance agency based at 1796 Falls Blvd N in Wynne, Arkansas. The agency offers a range of State Farm insurance products and services to individuals, families, and businesses in the community. Team members work closely with customers to help them understand coverage options and select policies that fit their needs. The office environment emphasizes professionalism, reliability, and personalized service. Applicants can expect to join a small, community-oriented team committed to building long-term customer relationships.
Role Description The Account Representative – State Farm Agent Team Member is a full-time, on-site role located in Wynne, AR. This position involves engaging with customers in person and by phone to answer questions, provide insurance quotes, and explain policy options clearly. The role includes managing customer accounts, processing changes to policies, handling billing inquiries, and supporting claim-related questions. The Account Representative will proactively follow up with leads, support sales campaigns, and help meet agency production and retention goals. Day-to-day responsibilities also include maintaining accurate records, using agency systems and tools, and collaborating with the agent and team members to deliver consistent, high-quality customer service.
Qualifications
- Candidates should possess skills in Account Management to maintain customer relationships, manage policy updates, and organize customer information effectively.
- Candidates should possess strong Customer Service and Communication skills to respond to inquiries, explain insurance options clearly, and support customers with professionalism and empathy.
- Candidates should possess Sales skills to generate quotes, present coverage options, follow up with prospects, and contribute to agency growth goals.
- Candidates should possess Training-related skills to learn State Farm products, systems, and compliance requirements and to help reinforce best practices within the team.
- Relevant qualifications include a high school diploma or equivalent (post-secondary education preferred), comfort using computer-based systems and CRM tools, and the ability to work on-site during regular business hours.
- Ability to obtain and maintain any required state insurance licenses, strong attention to detail, and a goal-oriented, team-focused mindset are beneficial.