What are the responsibilities and job description for the Senior Service Technician position at Chad's Water Works Plumbing, LLC.?
Location: Belleview, FL 34420
Company: Chad’s Water Works Plumbing LLC
Pay: $25.00 – $30.00 per hour ($52,000–$90,000 annually based on overtime availability), plus tips, incentive pay, and performance-based bonus opportunities.
Job Type: Full-time | 40-50 hrs/week | Monday–Friday | Field Based
POSITION SUMMARY
We believe strong diagnostics, professionalism, and customer trust build long-term success — not pushy sales tactics or inflated invoices.
This is a hands-on, independent field role for an experienced Service Plumber who diagnoses, repairs, installs, and maintains residential and commercial plumbing systems in occupied homes and businesses. The Senior Service Plumber must be skilled in troubleshooting, customer communication, invoicing, and completing work efficiently while maintaining high standards of quality and professionalism.
This role requires independent decision-making, strong diagnostic ability, and the ability to manage a company service truck responsibly and professionally.
DO NOT APPLY if you have never independently run your own plumbing service truck as a lead technician.
This is not an apprentice position. We are looking for experienced Service Plumbers who take pride in professionalism, quality workmanship, and solving problems correctly the first time.
ABOUT CHAD’S WATER WORKS PLUMBING
Chad’s Water Works Plumbing is a family-owned, licensed, and insured company serving Marion County and surrounding areas since 2008. We’ve been voted Best of the 352 – Gold Winner, Plumber Category, 2024, 2025 & 2026 for our quality work and no-excuses culture.
We handle new construction plumbing, remodels, gas installs and service, and septic system installs (Residential Commercial). Our projects include Parade of Homes builds, high-end customs, and commercial contracts.
Our mission:
We help clients achieve their plumbing goals by delivering reliable, clean, high-quality work — done right the first time.
Our vision:
To be Florida’s most trusted name in plumbing.
Core Values:
Own the Outcome — Accountability
Earn It Every Day — Hustle
Protect the Mission — Loyalty
Stay Ready — Discipline
Lead with Facts — Truth
Finish Strong — Excellence
WHAT SUCCESS LOOKS LIKE
Plumbing issues are diagnosed accurately and repaired correctly the first time
Customers receive professional communication and clear expectations
Invoices, notes, and paperwork are completed accurately and same-day
Trucks remain clean, organized, and properly stocked
Preventable callbacks and customer complaints remain low
Pricing procedures and company standards are followed consistently
Productivity and efficiency standards are maintained without sacrificing quality, professionalism, or customer trust
The technician represents Chad’s Water Works Plumbing professionally on every call
OBJECTIVES
Diagnose and repair residential and commercial plumbing issues
Install and repair fixtures, valves, water heaters, drainage systems, and water service components
Install, repair, and troubleshoot backflow devices, water filtration systems, water softeners, smart water systems, and related plumbing equipment
Perform drain cleaning, sewer camera inspections, jetting, leak detection, and troubleshooting
Inspect plumbing systems for safety, code compliance, and functionality
Build estimates and communicate repair recommendations professionally
Complete invoices, photos, notes, and documentation daily per company procedures
Maintain organized truck inventory and communicate material needs proactively
Follow company pricing standards and service procedures consistently
Communicate clearly with customers, scheduling, purchasing, and leadership teams
Represent Chad’s Water Works Plumbing professionally in occupied homes and businesses
COMPETENCIES
Knowledge of CPVC, PEX, copper, cast iron, and PVC drainage systems
Strong plumbing & gas troubleshooting and diagnostic ability
Experience with drain machines, sewer cameras, jetters, leak detection, and service equipment
Ability to communicate professionally with customers and team members
Valid Florida driver’s license with clean record
Drug-free and background check ready
Strong communicator and team leader
Dependable, coachable, and respectful
Arrives on time, fully stocked, and prepared for the day
EDUCATION & EXPERIENCE
Minimum 3 years of experience as a Service Plumber independently running your own service truck (apprentice time does not count)
Experience in residential & commercial service plumbing required
High school diploma or GED preferred
PHYSICAL REQUIREMENTS
Lift and carry up to 75 lbs
Work on ladders, in crawlspaces, attics or on rooftops
Stand, climb, kneel, and crouch for long periods
Maintain pace in high-heat or weather-impacted environments
Operate heavy tools and materials safely
WORK HOURS & ENVIRONMENT
40-50 hrs/week
Days: Monday–Friday
Field shifts typically run 7:00 AM – 5:00 PM
Location: Field-based — job sites, truck, and office as needed
Job sites located throughout Marion County and nearby areas
No required weekends
No required on-call schedule
EMPLOYEE BENEFITS
We offer a comprehensive benefits package for full-time employees that includes:
Company vehicle (if applicable)
Company uniforms provided
Paid continual training
Incentive pay for verified customer satisfaction
Promotion opportunities based on performance
Health Insurance: 50% company-paid (Years 1–4), 100% after Year 5
Alternative primary care plan (100% company-paid after 90 days)
401K with 6% employer match
Paid holidays (6/year)
Paid vacation (40 hrs after Year 1, 80 hrs after Year 2)
Paid sick/personal days (3/year)
Unlimited unpaid time off (case-by-case approval)
Year-end bonus and holiday gift
Annual team event
Recruitment bonus program
Company-paid supplemental life insurance
Optional vision, dental, and short-term disability coverage
In-house purchasing team for materials support
In-house logistics support for tool, equipment and fleet
Stocked breakroom with ice, electrolytes, coffee, and more
Dedicated HR and support staff
COMMITMENT TO DIVERSITY
We are an equal opportunity employer. We hire based on values, performance, and attitude — not background. All qualified applicants are encouraged to apply.
Equal Opportunity Employer. Chad’s Water Works Plumbing complies with all federal employment laws. For more information, applicants may review the “Know Your Rights” notice from the U.S. Department of Labor.
Salary : $52,000 - $90,000