Medical Records Specialist

About Us

Chad Brown Law is a fast-growing law firm dedicated to representing clients in Social Security disability cases. We serve people suffering from physical or mental impairments — many at a time of great stress, uncertainty, and need. Our Medical Records Specialist plays a central role in moving these cases forward: without complete, well-organized medical evidence, our clients cannot win their claims. If you take pride in accurate, detail-driven work that directly improves the lives of people in need, we want to meet you.

Chad Brown Law is a faith-based Christian law firm. In practice, this means we believe that all people are made in the Image of God and therefore possess inherent value, dignity, and worth. This belief shapes the way we treat our clients, our team, and our community. We seek team members who are committed to treating every individual with compassion, respect, patience, and integrity — especially those who are suffering or experiencing hardship. While no applicant is required to share any religious belief, all employees must be able to support and uphold a workplace culture that reflects these values of dignity, service, kindness, humility, and care for the vulnerable.

We also believe that customer service is grace-based. This means that the level of care, patience, and service we provide is unmerited — it does not depend on a client's financial situation, disability level, case strength, socioeconomic background, or even how they treat us during what is often one of the hardest periods of their life. We serve them at the highest level because their inherent worth demands nothing less. Many of our clients request prayer, and our team often prays with clients who desire it. You are not required to pray with clients yourself; however, you must be comfortable working in an environment where prayer occurs and be willing to connect clients who request prayer with staff or firm leadership who can serve them. Our firm also holds a weekly prayer meeting; attendance is not mandatory, but candidates should be accepting of this ongoing part of our firm culture. If this environment is not one you would feel comfortable in, this position may not be the right fit.

Position Summary



We are seeking a highly organized, detail-obsessed, and reliable Medical Records Specialist to join our team immediately. In Social Security disability cases, medical evidence is everything — your work directly determines whether our clients have the documentation needed to prove their disability. You will be responsible for requesting, tracking, receiving, reviewing, and submitting medical records from dozens of providers across each client's case. This role is ideal for someone who thrives in structured, repetitive, accuracy-critical work, can juggle a high volume of open requests without losing track, and genuinely cares about the outcomes of the people whose files cross their desk.

Salary Range: $36,000.00 - $42,000.00 per year

Annual Base Salary Based on Experience

High school diploma or equivalent required.

College degree 2 year/ 4 year. paralegal certificate preferred.

Administrative/medical office experience is a plus but not required.

Must be able to type 45 WPM

Must be able to start immediately.

Key Responsibilities

• Identify all relevant medical providers in each client's case and prepare and submit medical records requests (MEDR) to hospitals, clinics, physicians, therapists, and specialists.
• Track every outstanding records request from submission to receipt, following up persistently with providers, HIM departments, and third-party release services until records are produced.
• Review incoming records for completeness, legibility, and date range accuracy; identify and re-request missing or incomplete records.
• Organize, label, and upload medical records into the firm's case management system and submit evidence to SSA through the appropriate channels (ERE, fax, mail) within required deadlines.
• Maintain accurate, up-to-date records request logs for every active case so attorneys and case managers can see the status of every request at a glance.
• Communicate with clients as needed to confirm provider lists, gather updated treatment information, and obtain signed releases.
• Coordinate with attorneys, paralegals, and case managers to meet hearing deadlines, pre-hearing submission cutoffs, and appeal timelines.
• Handle a high volume of provider phone calls, fax confirmations, portal submissions, and records vendor accounts.
• Maintain strict adherence to HIPAA, firm protocols, confidentiality standards, and documentation requirements.

Ideal Traits



• Relentless attention to detail. You notice missing pages, wrong date ranges, and illegible documents before anyone else does.
• Organized by instinct. You can manage hundreds of open requests across dozens of cases without letting anything fall through the cracks.
• Persistent and polite on the phone. Providers routinely delay, lose, or ignore requests — you know how to follow up firmly, professionally, and repeatedly until records are produced.
• Process-oriented. You follow protocols exactly as written, and you welcome structure and repetition rather than resisting it.
• Fast and accurate at a keyboard. Typing speed of 60 WPM strongly preferred.
• Comfortable with technology. Proficiency with email, fax software, PDFs, electronic records portals, and general office applications.
• Calm under volume. You can keep a clear head when 40 cases all need attention at once.
• Genuine compassion for people in hardship. You understand that behind every record request is a real person waiting on life-changing benefits.
• High integrity and trustworthiness. You will handle sensitive medical information every day and must treat it with absolute confidentiality.
• Self-starter. You take ownership of your caseload and don't need to be reminded to follow up.

Qualifications

• Prior experience is not required — we will train the right person. However, you must demonstrate above-average intelligence, strong organizational ability, and willingness to learn complex procedures quickly.
• Excellent verbal and written communication skills; warm, professional demeanor on the phone with both providers and clients.
• Ability to work independently, prioritize tasks efficiently, and manage a high-volume workload in a fast-paced environment.
• Comfortable working within strict protocols and detailed, repetitive workflows.