What are the responsibilities and job description for the Customer Success Partner position at CGI?
Position Description
Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele, you will enjoy the benefits of being a CGI Partner, be challenged in your workplace and will align yourself with interesting and strategic work.
CGI is Seeking an experienced Customer Success Partner to join our team. Advantage Customer Success Partner builds strong client relationships to promote full product adoption, increasing value realization and product satisfaction. proactively manage and build relationships with client leaders, serving as a trusted advisor ensuring a positive experience and success with our products and services. Customer Success Partner works with clients to understand their business priorities and challenges and collaborate on a roadmap to guide them on evolving offerings, system optimization, and best practices. Customer Success Partner plays a key role within the Advantage program, sharing insight gained from clients directly back to our product team, ensuring that future updates address public sector challenges
This is a hybrid role, requiring two to three days per week from any of the CGI office.
Your future duties and responsibilities
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele, you will enjoy the benefits of being a CGI Partner, be challenged in your workplace and will align yourself with interesting and strategic work.
CGI is Seeking an experienced Customer Success Partner to join our team. Advantage Customer Success Partner builds strong client relationships to promote full product adoption, increasing value realization and product satisfaction. proactively manage and build relationships with client leaders, serving as a trusted advisor ensuring a positive experience and success with our products and services. Customer Success Partner works with clients to understand their business priorities and challenges and collaborate on a roadmap to guide them on evolving offerings, system optimization, and best practices. Customer Success Partner plays a key role within the Advantage program, sharing insight gained from clients directly back to our product team, ensuring that future updates address public sector challenges
This is a hybrid role, requiring two to three days per week from any of the CGI office.
Your future duties and responsibilities
- Anticipate client needs and act in a proactive manner to identify trends, spot risks, and identify growth opportunities
- Develop and implement strategies to maximize customer satisfaction and growth
- Work in close collaboration with internal teams to ensure outstanding customer experience
- Establish and maintain regular client interaction and business planning sessions
- In coordination with other relevant Advantage teams, leads the development of resources for customer enablement (customer onboarding materials, quick start guides, best practices, playbooks, webinars and live Q&A sessions)
- Maintain a thorough understanding of customer needs, challenges, and priorities
- Stay informed about Advantage products, features, and industry trends in order to provide expert guidance to clients
- Monitor and report on client performance metrics and customer feedback
- Responsible for internal review and reporting of client health.
- Minimum of 7 to 15 years working with strategic clients and executive level client leadership
- Strong executive presence and presentation skills, including exceptional verbal and written communication skills
- Proven ability to develop and maintain strong relationships with senior and executive level leaders
- Knowledge and experience working with state and local government
- Confident, self-motivated team player capable of working independently
- Customer-focused mindset and proactive approach to identifying and solving customer issues
- Ability to learn and explain technical and product related information
- Ability to travel as needed
- Experience with ERP solutions is highly preferred
- Experience/knowledge with Advantage ERP solution preferred
- Negotiation: Strong negotiation and deal-making skills to reach a fair deal
- Strategic thinking: Ability to think strategically and execute methodically
- Analytical skills: Strong analytical skills with the ability to track and measure partnership performance
- Problem-solving: Problem-solving skills to assess situations and generate effective solutions
- Self-starter: Knows how to breakdown ambiguous problems into executable steps.
- Excellent Communicator: Strong verbal and written communication including excellent
- presentation skills.
- Excellent interpersonal skills with the ability to build rapport with a variety of groups.
- Bachelor s degree
- CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,600 -$209,800.
- Competitive base salaries.
- Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
- 401(k) Plan and Profit Participation for eligible CGI Partners.
- Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
- 8 paid holidays per year & 2 floating holidays per year.
- Wellness and Well-being programs.
- Comprehensive medical, dental, and vision benefits
- Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Salary : $108,600 - $209,800