What are the responsibilities and job description for the HELP DESK SPECIALIST position at CGI Group, Inc.?
Position Description:
Join our team as a Help Desk Specialist, where you'll provide essential troubleshooting support to our user community utilizing computer systems and networks. Your expertise in diagnosing problems and delivering effective solutions will be crucial in ensuring seamless operations and user satisfaction. With the opportunity to serve as a team leader in operations, you'll play a key role in guiding and enhancing our support services. Be part of a dynamic environment where your skills will make a significant impact on user experience and operational efficiency. This position is located in USA VA Fort Belvoir.
Your future duties and responsibilities:
- Provide advanced troubleshooting support to a user community employing computer systems and networks. Diagnose problems and provide applicable remedies.
- Perform routine user maintenance tasks, including the creation, deletion, and modification of users and lists.
- Troubleshoot advanced functional, technical, and integration issues with systems. Diagnose and respond to user connectivity issues such as browser incompatibility, network issues, and workstation settings.
- Complete configuration management tasks and recommend improvements to ITIL processes.
- Document customer help desk SOPs, support instructions for event/incident resolution, and provide FAQ solutions.
- Support production help desk tickets and ensure issues are mitigated or closed within 24 hours.
- May serve as a shift supervisor or lead diagnostician, providing guidance and support to help desk staff.
Required qualifications to be successful in this role:
- Clearance: Secret Clearance Required
- Must have 2 years relevant experience in computer hardware and software systems. Strong understanding of how programs use computer hardware.
- Bachelor's degree in a related field (Computer Science, Information Technology, Engineering).
- Must have advanced troubleshooting skills and experience with computer systems and networks.
- Ability to diagnose and resolve complex technical issues.
Desired qualifications/non-essential skills required:
- One of the following certifications: IAT-II security certification: CCNA Security, CySA , GICSP, GSEC, Security CE, CND, SSCP, CASP CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
- One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,800.00 - $108,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
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Skills:
- Oracle
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
