What are the responsibilities and job description for the Help Desk Analyst position at CFS?
HELP DESK ANALYST | Permanent | No Sponsorship Available
About Our Client
#INOCT2026
About Our Client
- Our client is a multi-location organization with an in-person IT support need across multiple sites.
- This is an entry-level, hands-on field support role supporting end users, hardware, software, and basic network issues.
- Work is primarily on-site. Local travel to multiple locations is required. Mileage reimbursement is available.
- Compensation: Up to $60,000 per year
- PTO: PTO available (starts day 1)
- Retirement: 401(k) with company match
- Medical: Health, vision, and dental plans available for individuals and families
- Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
- Install, configure, and maintain workstations, peripherals, and standard business applications.
- Assist with deploying and maintaining networking components and connectivity as needed.
- Troubleshoot and resolve end-user issues and general IT requests.
- Support security tooling and help ensure endpoint and software security updates are applied.
- Train and support staff on newly installed systems, applications, and processes.
- Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
- Comfort installing and configuring hardware, operating systems, and standard software.
- Strong communication skills, including the ability to explain solutions and train non-technical users.
- Strong attention to detail, problem-solving skills, and a customer-service mindset.
- Ability to work independently while partnering closely with an IT leader on priorities and projects.
- Valid driver’s license and ability to travel locally to multiple sites.
#INOCT2026
Salary : $45,000 - $60,000