Collections B2B

Compensation: $50,000-$60,000 annually, depending on experience

Employment Type: Full-Time | Permanent

Industry: Transportation & Heavy Equipment

Location: Onsite Columbus

Position Overview

Our client, a well-established organization in the transportation and heavy equipment industry, is seeking a B2B Collections Specialist to join its accounting and finance team. This is a full-time,

permanent opportunity for a detail-oriented professional who enjoys building relationships while driving timely payment collections. The ideal candidate will have experience managing commercial accounts, resolving payment discrepancies, and working collaboratively across departments. Success in this role requires strong communication skills, persistence, professionalism, and the ability to navigate customer

conversations while maintaining positive business relationships.

Why Join Our Client?

• 1. Established and growing organization
• Strong presence in the transportation and equipment services market.
• 2. Collaborative culture
• Work closely with accounting, sales, operations, and customer service teams.
• 3. Stable, long-term opportunity
• Join a company that values employee retention and professional growth.
• 4. Team-oriented environment
• Professional workplace that encourages communication, accountability, and relationship-building.

Key Responsibilities

As the B2B Collections Specialist, you will be responsible for managing commercial receivables and supporting the overall accounts receivable function.

Collections & Account Management

• Manage a portfolio of business-to-business customer accounts.
• Review aging reports and proactively contact customers regarding past-due balances.
• Conduct collections outreach via phone, email, and other communication channels.
• Negotiate payment arrangements and follow up on outstanding commitments.
• Monitor payment trends and escalate high-risk accounts as appropriate.
  
  

Dispute Resolution & Research

• Investigate short payments, unapplied cash, billing discrepancies, and account disputes.
• Work with internal teams to resolve invoices, pricing, freight, and service-related issues.
• Identify root causes of recurring payment problems and recommend process improvements.
• Ensure timely and accurate resolution of customer inquiries.
  
  

Reporting & Documentation

• Maintain detailed records of collection efforts, customer communications, and payment arrangements.
• Update account notes and collection statuses within the company's ERP or accounting system.
• Prepare aging summaries and collection activity updates for management.
• Support month-end accounts receivable reporting as needed.
  
  

Cross-Functional Collaboration

• Partner with sales, operations, customer service, and accounting teams to resolve outstanding issues.
• Build strong working relationships with customers and internal stakeholders.
• Balance collection efforts with maintaining positive long-term customer relationships.
  
  

Qualifications Required

• 2 years of B2B collections or commercial accounts receivable experience.
• Strong verbal and written communication skills.
• Intermediate Microsoft Excel skills, including sorting, filtering, formulas, and basic reporting.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
  
  

Preferred

• Experience in transportation, logistics, heavy equipment, manufacturing, or related industries.
• Experience with ERP or accounting systems.
• Knowledge of accounts receivable processes and credit/collections best practices.
• Associate or bachelor's degree in accounting, finance, business, or a related field.
  
  

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