What are the responsibilities and job description for the Tech Support position at CFS Tax Software, Inc.?
Handy with a computer? Join our tech support staff
CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day’s work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks.
Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments.
About Us
For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools, is the most widely used program of its kind in the tax profession.
Requirements
- Knowledge of networked Windows environments
- Ability to communicate and provide instruction over the phone, often to tax professionals
- Reliable and professional
Preferences
- Full-time availability in January, our busiest month
- Programming experience is a plus
Benefits
- Outside January, flexible scheduling may be provided
- Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees)
- Part-time, full-time, or temporary (through Jan '26) status