What are the responsibilities and job description for the USAF - Technical Writer position at cFocus Software Incorporated?
cFocus Software seeks a Technical Writer to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.
Qualifications:
Qualifications:
- Active TS/SCI clearance
- B.S. Computer Science, Information Technology, or a related field
- Experience writing and editing technical documentation for enterprise IT systems or services.
- Ability to translate complex technical information into clear procedures, guides, and training content.
- Experience interviewing subject matter experts and validating documentation against actual workflows.
- Proficiency with word processing, document styles, templates, tables, and revision tools.
- Experience managing review comments, document versions, repositories, and publication workflows.
- Working knowledge of IT infrastructure, applications, cybersecurity, and service support terminology.
- Ability to organize requirements, technical source material, and evidence into traceable deliverables.
- Strong attention to detail, communication skills, and ability to meet coordinated deadlines
- Gather documentation requirements, interview subject matter experts, and organize technical information for the intended user or reviewer.
- Develop and maintain user manuals, training materials, quick-reference guides, and instructions for Government-approved systems and tools.
- Draft and update troubleshooting guides and Standard Operating Procedures (SOPs) supporting Tier 0, Tier 1, and Tier 2 service desk operations.
- Document technical designs, system configurations, interfaces, integration workflows, and as-built architectures in coordination with engineering teams.
- Support documentation of the Collect, Analyze, Disseminate, Operationalize-Integrated Solution (CADO-IS) architecture under DoDAF or its successor framework.
- Assist configuration management personnel with plans, procedures, baseline descriptions, revision histories, and traceable documentation updates.
- Draft and maintain information management, knowledge management, and records management SOPs, procedures, publications, and forms for Government approval.
- Develop training content for approved data governance, records management, and knowledge management processes with relevant subject matter experts.
- Support cybersecurity teams in preparing technical evidence, procedures, and documentation for Authority to Operate (ATO), continuous ATO, and compliance activities.
- Support documentation of system recovery procedures, Continuity of Operations Plans, and lessons from recovery testing.
- Prepare assigned technical reports and program documentation, organizing source data and maintaining consistency with approved requirements and designs.
- Edit documents for technical accuracy, clarity, grammar, spelling, formatting, terminology, and completeness; validate procedures with responsible technical personnel.
- Coordinate review cycles, track comments and approvals, incorporate authorized revisions, and prepare final deliverables for Government review and acceptance.
- Maintain controlled document versions, source references, and approved repository records; update affected content following system or process changes.
- Apply required contractor authorship and security markings, follow approved information-handling procedures, and support documentation quality improvements.