What are the responsibilities and job description for the Member Services and Training Administrator position at CFI?
Member Services and Training Coordinator — Part-Time
Certified Flooring Installers (CFI) | Dalton, Georgia
Pay: $22–$24 per hour | Approximately 28 hours per week | On-site
Certified Flooring Installers is seeking an organized, dependable Member Services and Training Coordinator to support our members and training programs. We are a small team, so this person will play a central role in keeping registrations, membership records, certifications, and class materials accurate and on schedule.
What you’ll do
- Answer incoming calls and emails, assist members and registrants, and help customers looking for a certified installer.
- Register participants for training events; process payments, cancellations, and refunds according to CFI procedures.
- Maintain membership accounts, enter new member and student information, and prepare monthly renewal and expired-member reports.
- Process class paperwork and results, issue member and certification numbers, and prepare badges, certificates, and membership packets.
- Keep CFI’s online installer directory current as members join or renew.
- Prepare and mail paperwork to trainers before classes, and organize returned paperwork afterward.
- Package and ship member materials and training supplies; assist with incoming and outgoing class freight.
What we’re looking for
- Experience in administrative support, member or customer service, event registration, or a similar role.
- Strong attention to detail when handling names, records, payments, and certification information.
- Comfort using Microsoft Excel and Word, including reports, spreadsheets, and document templates.
- Ability to learn membership databases and other office systems.
- Clear, courteous communication and the judgment to manage several deadlines in a small office.
This is an on-site, part-time position in Dalton, Georgia, scheduled for approximately 28 hours per week during weekday business hours. The exact schedule will be discussed during hiring.
To apply, please submit your résumé and a brief note describing your relevant administrative or customer-service experience.
Pay: $22.00 - $24.00 per hour
Expected hours: 28.0 per week
Work Location: In person
Salary : $22 - $24