What are the responsibilities and job description for the Clinical Quality Program Manager position at CFHW?
“We’re at a pivotal moment of transformation. As our organization evolves alongside a rapidly changing healthcare landscape, we have an opportunity to rethink how we work, embrace new possibilities, and push ourselves to achieve even greater impact for our patients and communities.” ~ Kathy Lovick, Director of Quality and Process Improvement
As our Clinical Quality Program Manager, you will drive quality, safety, and continuous improvement initiatives that help care teams deliver exceptional, patient-centered care. You will use data, process improvement, and innovation to advance health outcomes, enhance the patient experience, and ensure care is accessible, effective, and culturally responsive across the organization.
Job Profile:
- Are you driven by a mission to improve patient outcomes and community health?
- Have you applied Six Sigma methodology with a clinical care team?
- Are you passionate about advancing the Quintuple Aim through quality and innovation?
- Have you used measurement systems to turn data into insights for strategic improvements?
- Have you brought structure to complexity while remaining adaptable and solutions-focused?
- Are you a relationship-builder who meets teams where they are and helps move them forward?
You Will:
- Consult with internal stakeholders on training, process improvements, and interpretation of data, standards, and regulations.
- Partner with clinical leaders to develop short- and long-term strategies that advance organizational goals.
- Sustain and enhance quality programs while planning for future needs and growth.
- Ensure compliance with accreditation, governance, regulatory, and performance measurement requirements.
- Support care teams by tracking quality metrics and delivering actionable data insights.
Work Environment:
- Monday through Friday
- Hybrid
- 2 days in the office, which can include working at various clinic sites.
- 3 days work from home.
Compensation: Approximately $72,176 to $99,257 annually. All individual pay rates are calculated based on the candidate's experience and internal equity.
What We Need for this Job:
- Bachelor’s degree in healthcare administration, business administration, public health, organizational development or related field required.
- Five (5 ) years’ experience leading or facilitating process improvement, performance improvement, quality improvement, operational excellence, or organizational effectiveness initiatives in a healthcare or similarly complex environment.
- Five (5 ) years’ experience in Quality Program or Patient Safety management required.
- Three (3 ) years’ experience in Regulatory or Accreditation management required.
- Six Sigma Green certification required.
- Demonstrated experience leading teams through influence, facilitation, coaching, project leadership or formal leadership experience is required.
What We Offer:
- Comprehensive Benefits:
- Medical
- Dental
- Vision
- FSA/HSA
- Life and Disability
- Accident/Hospital Plans
- Retirement with Employer Contributions
- Vacation, sick, and extended illness time off options
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Salary : $72,176 - $99,257