Bilingual Enrollment Manager

What we offer: 

• Comprehensive Benefits: 
  • Medical
  • Dental
  • Vision
  • FSA/HSA
  • Life and Disability
  • Accident/Hospital Plans
  • Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

Compensation: Approximately $28.55 - $35.11 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.   

Overview of Role:

You will provide leadership to the Enrollment Department at assigned site(s) and maximize patient enrollment in insurance and discount programs in accordance with federal and state laws and regulation. You will be responsible for providing effective leadership and oversees the duties and functions of the Enrollment staff and ensures that all departmental activities are carried out with accuracy, timeliness, and confidentiality to ensure Clinica’s full compliance with federal and state regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Evaluate, design, and implement systems and workflows for the Enrollment Department to maximize patient enrollment in insurance and discount programs.
2. Enhance the effectiveness, efficiency, and productivity of the Enrollment Department by leading and contributing to departmental performance improvement projects. Develops clear goals and objectives for performance management and effectively communicates accountability.
3. Be knowledgeable of applicable governmental and commercial insurance and discount program rules and regulations. Train departmental and organizational employees as necessary regarding program rules.
4. Maintain knowledge of Clinica’s Patient Portal in order to support patient enrollment and other troubleshooting.
5. Participate in the creation, completion, validation, and submission of assigned external reporting requirements.

In addition, the Enrollment Manager will support the following core management functions in support of Clinica’s core values.

Our People

• Manages and Mediates Conflict: Demonstrates ability to mediate and resolve interpersonal, team and clinic-wide conflicts. Uses effective strategies to find collaborative solutions while maintaining respect for diverse opinions. Exercises tact and diplomacy to cultivate strong working relationships within department(s), within the Site and across Clinica.
• Builds Teams and Fosters Team Success: Communicates vision and overall direction for the Department that is aligned with Clinica goals; works to build trust within and between members of other departments.
• Develops People: Identifies skills and aptitude of team members and assists in their career development and skill development. Provides challenging tasks and assignments and commits the time and attention required to facilitate employee learning, growth, and development.
• Selects, Orients, Trains and Motivates Staff: Uses effective strategies and resources to recruit, select, recognize, and retain staff. Uses performance appraisal process to coach, counsel and evaluate employee performance in a respectful and timely manner.
• Continuous Learning: Role models continuous learning and encourages others to do the same.

Quality

• Supports deployment of Clinica Strategic Plan: Aligns individual commitments to the strategic plan by clearly articulating a vision for the future so that others are motivated to accomplish these goals. Communicates and promotes an organizational perspective to team members.
• Performance Improvement: Creates an environment that promotes efficiency, service, and safety. Encourages others to identify opportunities for improvement and participate in improvement initiatives. Identifies and deals with various stages of resistance and removes barriers to change.
• Uses Critical Thinking Skills: Effectively interprets situations and information before deciding the course of action. Separates facts and information from premises, assumptions, and generalizations. Selects action that is consistent with available facts, constraints, and probable consequences.

Patient Experience & Access

• Patient Satisfaction: Supports patient satisfaction efforts as a Clinica key focus and demonstrates dedication to meeting/exceeding requirements of patients and other customers. Uses information from customers to improve services or products and acts with patients and customers in mind.
• Diversity: Models support of Clinica diversity initiatives by addressing the diverse needs of patients and employees. Coaches staff in development of individual commitments to diversity.
• System Thinking: Creates an environment that encourages and motivates people to be creative and innovative. Generates, evaluates, and integrates ideas into viable solutions.

Financial Stability

• Budgeting: Prepares department operating budget including non-capital projects.
• Ethical Behavior: Behaves in a manner that is responsible and respectful and does not harm or compromise his/her integrity, the integrity of others and the Clinica mission.
• Work/Life Balance: Maintains a conscious balance between personal and professional responsibilities to effectively manage physical and mental health.
• Results Orientated: Challenges the status quo and encourages innovation and risk taking. Champions good ideas and is willing to challenge the system to get those ideas adopted. Shares lessons learned.

POSITION QUALIFICATIONS:

Education and Experience:

1. Bachelor’s degree and 3 years progressive experience in patient eligibility and enrollment services.
   1. Minimum of 5 years progressive experience can be submitted for degree.
2. Experience in a federally qualified health center (FQHC).
3. Experience in medical, dental, and behavioral health care.

Knowledge, Skills, and Abilities:

1. Bilingual Spanish is required.
2. Knowledge of various governmental and commercial insurance programs including Health First Colorado (CO Medicaid), Child Health Plan Plus (CHP ), Primary Care Fund (PCF), CO Indigent Care Program (CICP), and Connect for Health Colorado strongly desired.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Salary : $29 - $35