What are the responsibilities and job description for the IT Manager Support Services position at CFD Research Corporation?
About CFD Research: Since its inception in 1987, CFD Research has delivered innovative technology solutions within the Aerospace & Defense, Biomedical & Life Sciences, Intelligence & Sensing, and Energy & Materials industries. CFD Research has earned multiple national awards for successful application and commercialization of innovative component/system technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services. Based in Huntsville, Alabama where laboratory facilities and headquarters are located, CFD Research also has office and laboratory facilities in Dayton, Ohio, prototyping test and evaluation facilities in Hollywood, Alabama, and office facilities in Fort Walton Beach, Florida. CFD Research is an ISO9001:AS9100D registered company and is appraised at CMMI Level II for Services. CFD Research is a 100% ESOP (employee-owned company) recognized in Inc. Magazine's Inc5000 as a top growing company for four of the last five years. Learn more at www.cfd-research.com
Job Description:
- Provide strategic leadership for IT operations across multiple government contracts and locations.
- Lead and manage end-user support teams,
- Providing Tier I-III support for 200 end users
- Support cybersecurity initiatives, including user awareness training for federal compliance frameworks (NIST, CMMC, FedRAMP).
- Oversee IT budgeting, procurement, vendor management, and resource allocation.
- Ensure the delivery of high-quality IT services, including user support, system administration, and incident response.
- Collaborate with IT leaders on infrastructure, including network systems, servers, endpoint devices, and cloud platforms
- Develop and enforce IT policies, procedures, and documentation in accordance with contract and regulatory requirements.
- Monitor IT service delivery metrics, identify areas for improvement, and implement corrective actions.
- Lead and mentor IT leads and technical staff, fostering professional development.
Basic Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
- 8 years of progressive IT leadership experience, including 5 years supporting federal government contracts.
- Strong knowledge of federal IT compliance standards (e.g., NIST SP 800-171, CMMC).
- Proven ability to manage complex IT environments, including hybrid cloud/on-premises infrastructures.
- Experience managing large IT teams, multiple projects, and cross-functional collaboration.
- Active clearance or ability to obtain.
Candidate must be a US Citizen and possess the ability to obtain and maintain a security clearance.
Location: This role is based in the Huntsville, AL area, and is 100% onsite.
Desired Qualifications:
- CompTIA Security , CASP , CISSP, or other DoD 8570 baseline certifications.
- ITIL v4 Foundation, PMP, AWS/GCP/Azure certifications.
- CMMC Registered Practitioner (or equivalent).
- Experience with government contract management and audit readiness.
Benefits: CFD Research offers competitive salaries and excellent employee benefits, including an employer matching 401(k) and Employee Stock Ownership Plan (ESOP). CFD Research offers a highly competitive insurance package, including medical, vision, and dental insurance. We offer company paid leave, compensation time, parental leave, long-term and short-term disability, accidental death and dismemberment, and life insurance. Performance appraisals occur twice a year and annual pay increases are based upon corporate goals, personal development, performance, and outstanding achievements. In addition, group and individual bonuses are awarded for exceptional performance.
CFD Research is an EO employer - Veterans/Disabled and other protected categories