Commercial Loan Servicing Manager

About CFBank:

We are an award-winning, fast-growing, high-achieving organization that thrives on winning. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business

About the role:

The Commercial Loan Servicing Manager position is a lead role responsible for commercial loan servicing and various administrative duties in support of the Commercial lending line of business. This is a highly leveraged position that is cross-trained to support various areas within the loan operations function with a wide range of daily task-related responsibility as well as internal and external customer service responsibility.

What you’ll do:

• Provide leadership within the loan servicing function by guiding team workflows, mentoring and developing team members, and ensuring consistent execution of servicing standards and best practices.

• Execute a wide range of loan administration functions, including system set-up, documentation review, collection of follow-up items, transaction processing (e.g., wire transfers), loan servicing activities, and research and resolution of discrepancies.

• Serve as a primary point of contact for internal partners and external clients, delivering responsive, high-quality customer service.

• Collaborate on and/or lead the development of reporting to support senior leadership in performance assessment, business continuity, policy adherence, risk mitigation, and regulatory compliance.

• Support Accounting by reconciling commercial loan transactions to corresponding General Ledger accounts, while assisting with reporting and internal service needs.

• Act as a generalist and trusted internal resource, supporting loan operations partners across functions including processing, quality assurance, documentation, and loan disbursement.

• Proactively identify, resolve, and escalate issues and opportunities, demonstrating sound judgment, effective prioritization, and a solutions-oriented mindset.

•  Comply with internal security policies and procedures and maintain customer confidentiality at all times.

What We Offer: 

• Career advancement and skill enhancement opportunities as a result of our focus on growth through collaboration as well as our uniquely flat organizational chart, which provides all roles with unique visibility to the Executive team.

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.

• “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3 year vesting

• Employee Banking Products and Services and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)

• Employee Assistance Program with a wide range of free resources such as estate planning and wellness resources

• One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success

CFBank, National Association is an Equal Opportunity Employer, including disability and protected veteran status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.