Field Service Apprentice

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

As a Field Service Apprentice, Here's What You'll Do:

Deliver exceptional customer service by providing onsite mobile repairs at customer facilities. This will be accomplished through quality workmanship, meeting AAR Requirements, while providing accurate industry standard formatted billing.

Role and Responsibilities:

• Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement.
• Learn and adhere to all CFRS safety procedures.
• Learn the basic flow and logistics of railroad industry and repair business.
• Proficient in documenting work performed on billing repair card.
• Keep work truck, and remote repair work locations in a clean and orderly manner to comply with CFRS, OSHA and environmental rules and regulations.
• Professionally interact with customers to ensure satisfaction, manage expectations, and set agreed upon deliverables.
• Contributes to team effort by accomplishing related results as needed.
• Maintain a high level of quality with an understanding of CFRS’ quality assurance program.
• Must learn develop a complete understanding of various railcars, components and billing repair cards.
• Perform repairs such as, but not limited to, mechanical, grinding, cleaning, and touch up painting and decaling on various types of railcars as required.
• Set up and operate various hand and power tools such as, but not limited to, air arc, plasma cutting, Huck and welding machines and processes, and oxy fuel operation in heating and cutting processes.
• Documented training to set up and operate or drive equipment such as, but not limited to: forklift, man lift, crane, back hoe, skid loader, hoist or hydraulic boom.
• Successfully complete this position “Education/Formal Training” requirement
• Wear PPE in appropriate areas

Here's What it Will Take to be Successful in this Role:

• High school diploma or General Education Degree (GED)
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management
  • • FRA Freight Car Safety Standards
    • Lettering and Marking

Skills

• Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player

Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning skills Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands

Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet. Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms. Lifts, carries, and sets up equipment and components that weigh up to 50 lbs. Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.

• Ability to operate electrical and pneumatic tools
• Ability to operate heavy equipment (Cranes, Jacks)
• Ability to operate Forklifts, Mobile Service Trucks, Boom Lifts
• Required valid driver’s licenses, and ability to drive Company vehicles when necessary.
• Ability to travel within established 200-mile region.
• Ability to travel for an extended period of time

Working Conditions

Work will be performed outdoors and indoors in all types of weather, on and around heavy equipment. The employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate to loud. May be required to work overtime and/or varied shifts to meet the demands of the business.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

In Sasser’s employee-driven, opportunity-based culture, our employees help chart the course for our success. That is the reason that we believe that the most important investment we'll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
• Provides 10 paid holidays annually
• Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Provides a confidential Employee Assistance Program
• Provides training and tuition reimbursement
• Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.