What are the responsibilities and job description for the Head of Product Operations position at CEX.IO?
This US-based senior leadership role is accountable for shaping and optimizing the CEX.IO product strategy and leading execution within the region.
You will be responsible for driving product growth and efficiency, ensuring cross-functional alignment, and translating customer insights into product improvements and strategic decisions.
If you possess strong expertise in tech product management and product operational efficiency within regulated financial services, and you are ready to take the next step in your career, we invite you to explore the opportunity!
Key Responsibilities
- Shape and execute the product operations strategy for financial products within the US region.
- Define the product roadmap, aligning it with overall business goals and the business unit’s objectives.
- Own key product metrics such as Customer growth and Retention, Transaction volume growth, Product performance, and Product operational efficiency.
- Lead the Marketing team to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioural insights.
- Design and refine client segmentation frameworks to personalize the experience and optimize journeys.
- Collaborate closely with global and regional business leaders to ensure product strategy drives business growth and meets US market demands
Required Expertise:
- Experience in product management and building US-based products in crypto or fintech is a must (digital wallets, payment systems, and/or banking regulations).
- A track record of successful tech product launching and proven ability to set up and improve product operations within a diverse environment.
- Deep understanding of fintech regulatory frameworks.
- Ability to embed risk controls, disclosures, and regulatory checkpoints directly into product operations.
- Experience coordinating with Legal, Compliance, Risk, and Audit teams to ensure operational readiness.
- Strong decision-making ability.
- Strong communication skills for influencing and collaborating across teams and with stakeholders.
- Fluency in Ukrainian/Russian will be an advantage.