Operations Manager

YOUR ROLE

Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.

WHAT ARE YOU GOING TO DO?

• Lead, direct and manage inbound and/or outbound site operations to 6 supervisors, 50 drivers between two sites and ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Manage revenue and expenses to budget constraints.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Ensure directives, rules and procedures are communicated to all operations' staff. Ensure safety methods, practices and programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.

Qualifications Required

• 5 years of warehouse/distribution operations experience; 3 years in a supervisory/management role.
• Experience managing in a unionized environment with working knowledge of CBAs.
• Strong leadership, communication, and conflict-resolution skills.
• Experience with WMS systems (e.g., Manhattan, RedPrairie/JDA, SAP).
• Demonstrated success driving efficiency, safety, and quality metrics.
• Ability to work flexible hours (multiple shifts, weekends as needed).

Preferred

• 3PL or contract logistics experience.
• Lean, Six Sigma, or continuous improvement background.
• Experience in startup or high-growth operations environments.
• Bachelor’s Degree in Supply Chain, Business, Logistics, or related field.