Information Technology Specialist

YOUR ROLE

At CEVA Logistics, technology plays a critical role in keeping our operations running efficiently and our customers satisfied. As an IT Specialist (Site Support Technician / IS Key User), you will serve as the primary on-site technology resource, ensuring the reliability, performance, and security of the facility's IT infrastructure and systems.

This hands-on role combines technical expertise with customer-focused support, requiring an individual who can quickly troubleshoot issues, maintain hardware and software systems, and partner with operational teams to deliver effective technology solutions. You will play a key role in supporting business continuity, enhancing user productivity, and helping drive operational excellence throughout the site.

If you are a proactive problem solver who enjoys working in a fast-paced environment and making a direct impact on daily operations, we encourage you to apply.

WHAT ARE YOU GOING TO DO

Technical Support & System Administration

• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices, including desktops, laptops, printers, scanners, mobile devices, and warehouse technology equipment
• Provide first-level and second-level technical support to end users, resolving incidents and service requests efficiently and professionally
• Diagnose and resolve hardware, software, operating system, and network connectivity issues
• Support Microsoft Windows operating systems, Microsoft Office applications, and other business-critical software platforms

Site Technology Operation

• Serve as the primary IT/IS point of contact for the facility, ensuring the availability and reliability of technology systems
• Monitor and maintain local IT infrastructure, including workstations, network equipment, and site-specific technology solutions
• Coordinate with regional and corporate IT teams to escalate and resolve complex technical issues
• Assist with technology deployments, upgrades, patches, system implementations, and equipment replacements

Business Partnership & Continuous Improvement

• Collaborate with operational leadership and business users to understand technology needs and recommend practical solutions
• Support warehouse management systems (WMS), operational applications, and facility-specific technology platforms
• Identify opportunities to improve system performance, user experience, and operational efficiency
• Participate in technology-related projects, site initiatives, and continuous improvement activities

Compliance & Documentation

• Maintain accurate records of hardware inventory, software assets, configurations, and support activities
• Ensure compliance with company IT policies, cybersecurity standards, and data protection requirements
• Assist with user account management, access control, and technology security practices
• Create and maintain technical documentation, user guides, and standard operating procedures as needed

WHAT ARE WE LOOKING FO

Education & Experience

• High school diploma or equivalent required; Associate's degree or technical certification in Information Technology, Computer Science, or a related field preferred
• Minimum of 1–2 years of experience in IT support, help desk, desktop support, or a related technical role
• Experience supporting technology within a warehouse, manufacturing, distribution, or logistics environment is preferred

Technical Skills

• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 application
• Understanding of computer hardware, software installation, and troubleshooting methodologies
• Basic networking knowledge, including TCP/IP, wireless connectivity, printers, and network device
• Experience supporting mobile devices, scanners, and peripheral equipment
• Familiarity with ticketing systems, asset management, and IT service management processes is preferred

Professional Skills

• Strong analytical and problem-solving abilities with excellent attention to detail
• Exceptional customer service and communication skill
• Ability to prioritize multiple tasks and respond effectively in a fast-paced operational environment
• Self-motivated with the ability to work independently and collaboratively across team
• Commitment to continuous learning and technology improvement