Customer Success Professional II – Contract Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

YOUR ROLE

The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.

Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.

WHAT ARE YOU GOING TO DO?

Customer Engagement & Account Management

• Serve as a primary day-to-day contact for assigned customer accounts.

• Build strong working relationships with customer stakeholders to understand operational needs and service expectations.

• Participate actively in customer meetings, performance reviews, and issue resolution discussions.

Revenue & Retention Support

• Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.

• Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.

• Assist in preparing business cases, proposals, and renewal documentation.

Performance & Financial Awareness

• Monitor service performance, volumes, and basic cost drivers for assigned accounts.

• Analyze trends and performance issues and recommend corrective actions.

• Ensure accurate billing inputs and coordination with Finance and Operations.

Cross-Functional Collaboration

• Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.

• Support onboarding of new customers or services within existing accounts.

• Share feedback and best practices to improve customer success execution.

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).

• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.

• Experience managing customer interactions in a B2B or contract logistics environment preferred.

Skills & Attributes

• Strong customer relationship and problem-solving skills.

• Ability to work independently and manage multiple accounts or priorities.

• Solid understanding of service performance metrics and operational drivers.

• Professional communication skills with both customers and internal stakeholders.

Travel

• Up to 10–15% travel as required to support customer engagement.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career