Business Process Excellence Manager

ABOUT US

Established in 2011, CEVA Government Services (CGS) is a U.S. based Organization for Aerospace and Defense. A FOCI company owned by CEVA Logistics, CGS provides a full range of comprehensive services focused on best-in-class performance.

Our Parent Company, CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Government Services offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Government Services, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Summary: Responsible for providing direction, advanced expertise and leadership for cross-functional IT development and support teams; and ensuring the delivery of high-performance results to support CEVA’s business objectives. Models and acts in accordance with our guiding principles and core values.

Typical Responsibilities:

• Leverage advanced expertise and experience to provide leadership, guidance and supervision to teams and individuals engaged in project and technical solutions or support programs.
• Provide advanced, expert leadership to business units, and IT management and staff within the scope of large/complex multi-team scenarios.
• Utilize advanced communications and presentation skills to accomplish objectives and maintain effective working relationships with executives, managers and staff in both IT and business unit organizations.
• Develop and implement planning, process, metrics, budgeting, training, staffing and monitoring programs that effectively and efficiently manage delivery and risks for assigned projects, programs and teams.
• Exercise independent judgment and initiative to identify and resolve complex project and resource management issues associated with cross-functional or multi-team efforts.
• Establish and monitor performance metrics and measurements related to individuals, teams, processes, and projects.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff or senior management.

Requirements:

· Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
• Advanced proficiency in Microsoft Office, internet, web-based and related job specific software applications.
• Prior experience leading large or complex teams engaged in complex development or support scenarios.
• Advanced knowledge of application and infrastructure systems, including complex relationships between operating systems, storage systems, databases, web services, HL7 messaging, networking on OS/CICS mainframes, AIX/Unix servers, DB2/Oracle DB servers, and Websphere application servers.
• Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
• Ability to solve critical issues in a fast-paced environment with time–sensitive deadlines.
• Strong verbal and written communication skills.
• Ability to work in a multi-team environment.
• Ability to manage the financial aspects of the department including purchasing, budget preparation and review, financial reporting and monitoring expenses.
• Must be able to read, write and speak English fluently.

Minimum:

o High School Degree or GED.

o Minimum seven years work experience in Information Technology development and maintenance with increasing levels of responsibility.

o Minimum five years supervisory or managerial experience.

Preferred:

o Bachelor’s Degree in Information Technology or equivalent combination of education and work experience.

o MCP (Microsoft Certified Professional)

o MCSE (Microsoft Certified Systems Engineer)

Travel: Travel is required at least 10% of the time and is approximately 100% within the U.S.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes:

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

ABOUT TOMORROW

We value your professional and personal growth. We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA Government Services. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA Government Services for a challenging and rewarding career.

Please note: Legitimate CEVA Government Services recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevags.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

CEVA Government Services operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Government Services is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Information provided is true and accurate. False statements or information will result in the application voided.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person