What are the responsibilities and job description for the Client Service Specialist position at Cetera Financial Group?
Job Description
The Client Service Specialist supports Financial Professionals, clients, and internal partners by coordinating day-to-day client service, account support, documentation, and follow-up activities. This role helps ensure client and advisor requests are handled accurately, professionally, and within expected timeframes. The position works closely with advisors, clients, operations, compliance, supervision, and other service teams to resolve questions, complete service requests, and support a consistent service experience. Success in this role is measured by service quality, accuracy, responsiveness, follow-through, and effective coordination with internal partners.
What You Will Do
About Us
ABOUT US
What We Give You In Return
Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
The Client Service Specialist supports Financial Professionals, clients, and internal partners by coordinating day-to-day client service, account support, documentation, and follow-up activities. This role helps ensure client and advisor requests are handled accurately, professionally, and within expected timeframes. The position works closely with advisors, clients, operations, compliance, supervision, and other service teams to resolve questions, complete service requests, and support a consistent service experience. Success in this role is measured by service quality, accuracy, responsiveness, follow-through, and effective coordination with internal partners.
What You Will Do
- Respond to advisor and client inquiries by coordinating follow-up, researching service needs, and helping guide requests to timely resolution.
- Support Financial Professionals with day-to-day practice operations, including client communications, meeting preparation, account maintenance, and service-related follow-up.
- Prepare, review, and process client forms, account documentation, and supporting materials for completeness, accuracy, and alignment with company procedures.
- Maintain accurate client records, service notes, documentation status, and follow-up items in applicable systems.
- Coordinate with operations, compliance, supervision, service, and other internal partners to clarify requirements, resolve issues, and complete requests accurately.
- Schedule client meetings, prepare materials, track action items, and support timely follow-up after client interactions.
- Monitor open service items, pending documentation, and time-sensitive requests to help ensure appropriate prioritization and completion.
- Communicate status updates clearly and professionally to advisors, clients, and internal partners.
- Support client onboarding, account service, and ongoing relationship management activities within established policies and procedures.
- Identify recurring questions, process gaps, or service issues and share feedback with appropriate team members to support continuous improvement.
- Associate’s degree in business, Finance, or a related field.
- 2 years of experience in client service, administrative support, financial services, wealth management, advisor support, brokerage operations, or a related service environment.
- Bachelor’s degree in business, Finance, or a related field; experience supporting Financial Professionals, registered representatives, wealth management teams, broker-dealer operations, or advisor-facing service environments; familiarity with CRM, account management, document management, or service tracking systems.
- Equivalent combination of experience and education in lieu of above.
- This role is hybrid and requires regular, in ‑ person attendance during scheduled workdays in accordance with the Company’s Hybrid Workplace Policy
About Us
ABOUT US
What We Give You In Return
Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20 days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and fostering.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
- Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
- Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind
Cetera Financial Group ® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
Salary : $54,000 - $74,000