Operations Director- Cescaphe Event Group

Company Overview

Cescaphe Event Group is a leading name in the event planning and hospitality industry, renowned for setting the gold standard for weddings in the Philadelphia region. Our mission is to create once-in-a-lifetime experiences with genuine care and passion, treating every guest like family.

Job- Director of Operations, Cescaphe

The Director of Operations will play a crucial role in enhancing our reputation as the premier choice for unforgettable celebrations.

As our needs continue to grow, we are pleased to be seeking an Operations Director. This full-time position requires both weekday and weekend day/night availability.

The Operations Director provides effective leadership to achieve objectives in overall execution, Event Manager, FOH/operational employee management, client satisfaction, food service, quality, and venue cleanliness.

The 5 Pillar Objectives are as follows:

• Leadership and Management: Drive team (Event Manager, FOH, Bar, Ops) performance through scheduling, management, hiring, training, development, and employee retention

• Event Execution: Ensure company standards are upheld throughout the Event Management planning process, day of event execution, and client feedback

• Venue Maintenance: Schedule and oversee venue project management, maintenance, and cleanliness



• Fiscal Responsibility: Monitor and control set budgets, including but not limited to variable labor, alcohol purchasing, and direct spend accounts (linens, dry goods, chemicals)

• Personal and Business Development: Consistently engaging in furthering personal skill sets and business improvement activities.

Essential Duties and Responsibilities:

• Accountable for ensuring operations leadership adheres to company standards, systems, policies, and procedures.
• Manages the venue’s finances through regular review of the venue’s P&L, labor, and inventory
• Works closely with the Event Managers to oversee the venue’s staff schedule for weddings, socials, and corporate events
• Visit venues on Fridays and Saturdays to ensure events progress for proper execution.
• Periodic closing of venues as required by management or training needs.
• Review the quarterly event schedule distribution with the VP of Operations
• Partnering with the Training and Recruiting Manager and the Operations Administrator
• Executes performance management systems and processes to build a talent pipeline.
• Partners with Training to ensure operations leadership receives necessary training tools and resources.
• Responsible for ensuring certified training programs are maintained in their assigned venues.
• Supervises labor and supply cost management, and conducts weekly and monthly inventory
• Manages ServSafe certificates, RAMP certificates, and venue licenses; ensures timely renewal of these certificates and licenses
• Hires, trains, develops, and focuses on retaining front-of-house event team members (operations, set up, bussers, servers, head servers, and maître d’s)
• Ensures that safety and security procedures are followed
• Communicates and monitors the work environment to ensure that employees are adhering to Cescaphe’s policies
• Coach employees consistently to improve performance and ensure flawless execution of events
• Builds rapport and establishes trust with clients and guests; ensures clients and guests feel welcome and are given prompt, friendly, and courteous service
• Maintains an awareness of venue-specific items, oversees production goals of menus, and holds teams accountable for product handling and storage procedures
• Ensures all products for events are ordered in a timely manner, including but not limited to cake, ice, menu, linens, paper products, chemicals, and maintenance needs
• Models and communicates the Cescaphe Mission Statement and Core Values

Essential Experience, Knowledge, and Skills:

• The Operations Director should possess a four-year degree or equivalent experience, along with two to five years in a similar management position.
• Additionally, the position requires high-level communication, reasoning, financial acumen, people development, operations management, and computer skills.

Physical Demands-

The Operations Director must be able to complete all the physical requirements of the job with or without reasonable accommodation. The position requires walking, stooping, bending, pushing, standing, reaching, sitting, vision, speaking, lifting to 50 lbs., working inside and outside in varying temperatures, and working in noisy conditions.

Qualifications

• Bachelor’s degree in business management or related discipline, 5 -10 years of relevant experience
• Strong interpersonal and communication skills
• Experience in product management