Rehab Liaison

Summary

This position is a long-term temporary position to assist both management and residents while going through the Rehab process. These are additional services provided by CCF Property Management. The duties will be a mixture of routine and unexpected in nature. The person who fills this position needs to be thorough and able to plan. They need to be able to problem-solve without much oversight. This person needs good communication skills and boldness while cooperating with multiple departments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Attend weekly construction meetings with Management, Development, and Greenfield Construction.
• Meet with tenants 4-6 weeks before their phase, provide thorough instructions, answer questions, inspect units for pest extermination, and assess how many boxes are needed
• Order packing materials 6 weeks before the move
• Pass out boxes 4 weeks before move –
• Inspect the units 2 weeks after you give them the boxes to make sure that they are starting to pack
• One final inspection is scheduled for the morning of the day before move-out. If they are still not done, give them a deadline. Nobody should be packing the day of move-out; it will slow down the POD packing.
• Submit voucher requests to AP, if necessary –
• Schedule a moving company
• Make arrangements for pets
• Schedule extermination of PODS
• Register families with the Hotel –
• Hotel coordination requires a lot of relationship building before the rehab starts. Make sure to find a reliable hotel with an Owner who is willing to work with a fluid situation.
• Create a list of each phase and the corresponding household size.
• Visit the hotel, meet with the owner so that they understand our needs, and we can have a flow of invoices and checks that work for both our Accounting team and the Hotel.
• Meet with tenants the day of move-out
• Stay with the tenant while belongings are moved to the POD
• Walk the unit with the tenant after it is empty
• Make sure the tenant has medicine, medical equipment, family heirlooms, kitchenware, etc, with them
• Have the tenant sign the paperwork
• Give tenant checks for food, if necessary
• Confer with Construction to make sure things are on schedule.
• Walk units with Construction and do the punch list on Tuesday before MI and again on Thursday before MI
• Meet with tenants the day of move-in
• Walk with the resident and have them sign the unit inspection form
• Stay with the tenant while furniture is moved back into the unit
• Have the tenant sign the paperwork and get keys
• Give a copy of the Unit Inspection to Management for them to put in the Tenant file
• Schedule extermination of PODs again on the day the PODS are emptied
• Make corrections to files as directed by Compliance during Rehab and MI/MOs

Repeat each cycle of the Rehab Phase

While this list of duties is extensive, it is not exhaustive. There may be additional services provided by CCF Property Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excel
• Word
• Outlook
• Good communication skills
• Customer Service
• Organized
• Able to work with little oversight
• Valid driver's license required
• 2 years of experience preferred