What are the responsibilities and job description for the Inside Sales Representative position at CES Family of Companies?
Position summary
We’re looking for a friendly, detail-oriented representative to support customers and grow sales at Total Restaurant Supply. You’ll help restaurants and other food-service businesses find the products they need, process orders, answer questions, and resolve issues promptly.
Responsibilities
We’re looking for a friendly, detail-oriented representative to support customers and grow sales at Total Restaurant Supply. You’ll help restaurants and other food-service businesses find the products they need, process orders, answer questions, and resolve issues promptly.
Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Recommend products based on customers’ needs, budgets, and timelines.
- Prepare quotes, enter orders, and follow up on open opportunities.
- Check product availability, pricing, delivery schedules, and order status.
- Coordinate with purchasing, warehouse, and delivery teams to resolve order issues.
- Handle returns, damaged items, billing questions, and other service requests.
- Maintain accurate customer, quote, and order records in the company’s systems.
- Build strong customer relationships and identify opportunities for repeat business.
- Stay informed about products, promotions, and industry offerings.
- Customer service or sales experience; experience in restaurant supply, food service, or wholesale is a plus.
- Strong communication, listening, and problem-solving skills.
- Comfortable handling multiple requests while maintaining accuracy.
- Basic computer skills and confidence learning order-entry.
- Reliable, organized, and professional.
- Able to work collaboratively with customers and internal team.