What are the responsibilities and job description for the People Operations Coordinator position at Certus?
About Certus
We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.
Our customers range from individual professionals charting their own path to some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.
How We Work
Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing.
Who Thrives Here
Self-starters who bring a get-it-done mindset and don't wait for permission
Builders drawn to a fast-moving industry where the landscape keeps shifting
Humans who are innovative, brave, kind, and bring their full selves to work
We're committed to a culture where people can be exactly who they are—and where that diversity of perspective makes everything we build stronger.
The workforce learning market is evolving rapidly, and we're helping define where it goes next. If you want work that matters, room to grow, and a team that actually means it when they talk about culture—we should talk.
Job Overview
We’re looking for a proactive and detail-oriented HR Coordinator with 2–3 years of experience to help power our people operations. This role is ideal for a self-starter who thrives in a fast-paced environment, enjoys working independently, and leverages data and systems (like ADP) to drive smarter HR decisions.
Key Responsibilities
Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenance
Manage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrity
Generate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-making
Ensure compliance with federal, state, and local employment laws and internal policies
Serve as a trusted point of contact for employee questions on HR policies and processes
Own and continuously improve HR workflows across the employee lifecycle
Conduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)
Support benefits administration, including enrollments and vendor coordination
Create and maintain SOPs, HR documentation, and knowledge resources
Assist in optimizing HR systems, tools, and automation
Coordinate audits and ensure readiness for compliance reviews
Lead recruiting for hourly roles, including job postings, candidate screening, interviews, and stakeholder coordination
Identify process gaps and drive efficiency improvements across HR operations
Qualifications:
High integrity with the ability to handle confidential information
Strong organizational skills with exceptional attention to detail
Proven ability to manage multiple priorities with urgency and meet deadlines
Excellent communication, interpersonal, and problem-solving skills
Analytical mindset with experience using data to inform decisions
Ability to work effectively in a multi-site, virtual environment
Knowledge of U.S. and Canadian employment laws and regulations
Proficiency in Microsoft Office and HRIS platforms (ADP preferred)
Growth-oriented mindset with a passion for continuous improvement and team development
This position will have a base pay between $55,000 - $65,000 annually and will be eligible for up to a 5% annual performance bonus. The position is remote but strong preference for candidates in Greenville, SC area.
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $55,000 - $65,000