What are the responsibilities and job description for the HR Operations Specialist position at CERTUS Social Media?
CertusHomepage
CertusHomepage
CertusHomepage
CertusHomepage
HR Operations Specialist
About Certus
We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.
Our customers range from individual professionals charting their own path to some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.
How We Work
Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing.
Who Thrives Here
The workforce learning market is evolving rapidly, and we're helping define where it goes next. If you want work that matters, room to grow, and a team that actually means it when they talk about culture—we should talk.
Job Overview
We're looking for a strategic and people-focused HR Operations Specialist with 3–5 years of experience to serve as a trusted HR partner to managers and employees across the organization. This role goes beyond coordination — you'll own key HR processes, drive operational excellence, and partner directly with the business on people decisions. Ideal for a self-starter who thinks strategically, communicates with confidence, and uses data and systems (like ADP) to elevate the employee experience and inform smart HR decisions.
Key Responsibilities
Qualifications
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
or
" style="display: inline-block; line-height: 1; vertical-align: bottom; padding: 0px; margin: 0px; text-indent: 0px;">
My information
Fill out the information below
Full name *
Email address *
Phone number *
CV or resume *
Upload your CV or resume file
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Cover letter
Upload your cover letter
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Questions
Please fill in additional questions
Will you now or in the future require sponsorship for employment? Please note, all candidates must live in the US. *
Yes
No
Equal opportunity employer survey
Help us be an equal opportunity employer and answer the questions below. They are voluntary but it means a lot to us!
Certus is committed to equal employment opportunity and nondiscrimination. Federal law requires us to reach out to, hire, and provide equal opportunity to qualified people without regard to race, color, religion sex, national origin, age, veteran status, genetic information, disability or any legally protected status. We are also subject to certain nondiscrimination recordkeeping and reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity and gender.
To help us comply with our recordkeeping and reporting obligations under federal and state law, please answer the questions below. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the provisions of applicable laws, executive orders, and regulations.
Gender
Prefer not to tell
Female
Male
Race or ethnicity
I do not wish to identify at this time
Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
White (not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African-American (not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Asian (not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
American Indian or Alaskan Native (not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment.
Two or More Races (not Hispanic or Latino)
All persons who identify with more than one of the above races, excluding those who identify themselves as Hispanic or Latino.
Veteran status
Why we ask about this?
Certus wishes to voluntarily collect information about protected veteran status in order to voluntarily take affirmative action to employ protected veterans and advance them in employment. As described in 41 CFR
An “Active Duty Wartime or Campaign Badge Veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed Forces Service Medal Veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I identify as one or more of the classifications of protected veteran listed above
I am NOT a protected veteran
I am NOT a veteran
I do not wish to identify at this time
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A Disability Is a Condition That Substantially Limits One Or More Of Your “major Life Activities.” If You Have Or Have Ever Had Such a Condition, You Are a Person With a Disability. Disabilities Include, But Are Not Limited To
I do not want to answer
Yes, I have a disability, or have had one in the past
No, I do not have a disability and have not had one in the past
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
All fields marked with * are required.
All done!
Your application has been successfully submitted!
Other jobs
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
CertusHomepage
CertusHomepage
CertusHomepage
HR Operations Specialist
- Hybrid
- Charlotte, North Carolina, United States
- $55,000 - $65,000 per year
- Human Resources
About Certus
We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.
Our customers range from individual professionals charting their own path to some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.
How We Work
Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing.
Who Thrives Here
- Self-starters who bring a get-it-done mindset and don't wait for permission
- Builders drawn to a fast-moving industry where the landscape keeps shifting
- Humans who are innovative, brave, kind, and bring their full selves to work
The workforce learning market is evolving rapidly, and we're helping define where it goes next. If you want work that matters, room to grow, and a team that actually means it when they talk about culture—we should talk.
Job Overview
We're looking for a strategic and people-focused HR Operations Specialist with 3–5 years of experience to serve as a trusted HR partner to managers and employees across the organization. This role goes beyond coordination — you'll own key HR processes, drive operational excellence, and partner directly with the business on people decisions. Ideal for a self-starter who thinks strategically, communicates with confidence, and uses data and systems (like ADP) to elevate the employee experience and inform smart HR decisions.
Key Responsibilities
- Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenance
- Manage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrity
- Generate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-making
- Ensure compliance with federal, state, and local employment laws and internal policies
- Serve as a trusted point of contact for employee questions on HR policies and processes
- Own and continuously improve HR workflows across the employee lifecycle
- Conduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)
- Support benefits administration, including enrollments and vendor coordination
- Create and maintain SOPs, HR documentation, and knowledge resources
- Assist in optimizing HR systems, tools, and automation
- Coordinate audits and ensure readiness for compliance reviews
- Identify process gaps and drive efficiency improvements across HR operations
- Support compensation administration, including job evaluations, salary reviews, and pay band alignment
- Lead policy development and updates, ensuring alignment with current employment law and company direction
- Support organizational change initiatives and serve as a key communicator of HR changes to employees and managers
- Facilitate new hire orientation, ensuring a consistent, engaging, and brand-aligned experience — not just logistics
- Partner on open enrollment strategy and drive employee benefits communication to support informed decision-making
Qualifications
- High integrity with the ability to handle confidential information
- Strong organizational skills with exceptional attention to detail
- Proven ability to manage multiple priorities with urgency and meet deadlines
- Excellent communication, interpersonal, and problem-solving skills
- Analytical mindset with experience using data to inform decisions
- Ability to work effectively in a multi-site, virtual environment
- Knowledge of U.S. and Canadian employment laws and regulations
- Proficiency in Microsoft Office and HRIS platforms (ADP preferred)
- Growth-oriented mindset with a passion for continuous improvement and team development
- PHR or SHRM-CP certification (preferred or actively in progress)
- Experience with compensation tools or salary benchmarking platforms
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
or
" style="display: inline-block; line-height: 1; vertical-align: bottom; padding: 0px; margin: 0px; text-indent: 0px;">
My information
Fill out the information below
Full name *
Email address *
Phone number *
- International
- Afghanistan
CV or resume *
Upload your CV or resume file
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Cover letter
Upload your cover letter
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Questions
Please fill in additional questions
Will you now or in the future require sponsorship for employment? Please note, all candidates must live in the US. *
Yes
No
Equal opportunity employer survey
Help us be an equal opportunity employer and answer the questions below. They are voluntary but it means a lot to us!
Certus is committed to equal employment opportunity and nondiscrimination. Federal law requires us to reach out to, hire, and provide equal opportunity to qualified people without regard to race, color, religion sex, national origin, age, veteran status, genetic information, disability or any legally protected status. We are also subject to certain nondiscrimination recordkeeping and reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity and gender.
To help us comply with our recordkeeping and reporting obligations under federal and state law, please answer the questions below. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the provisions of applicable laws, executive orders, and regulations.
Gender
Prefer not to tell
Female
Male
Race or ethnicity
I do not wish to identify at this time
Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
White (not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African-American (not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Asian (not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
American Indian or Alaskan Native (not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment.
Two or More Races (not Hispanic or Latino)
All persons who identify with more than one of the above races, excluding those who identify themselves as Hispanic or Latino.
Veteran status
Why we ask about this?
Certus wishes to voluntarily collect information about protected veteran status in order to voluntarily take affirmative action to employ protected veterans and advance them in employment. As described in 41 CFR
- 60-300.2, the categories of protected veterans are defined as follows
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
An “Active Duty Wartime or Campaign Badge Veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed Forces Service Medal Veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I identify as one or more of the classifications of protected veteran listed above
I am NOT a protected veteran
I am NOT a veteran
I do not wish to identify at this time
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A Disability Is a Condition That Substantially Limits One Or More Of Your “major Life Activities.” If You Have Or Have Ever Had Such a Condition, You Are a Person With a Disability. Disabilities Include, But Are Not Limited To
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
I do not want to answer
Yes, I have a disability, or have had one in the past
No, I do not have a disability and have not had one in the past
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
All fields marked with * are required.
All done!
Your application has been successfully submitted!
Other jobs
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
Salary : $55,000 - $65,000