What are the responsibilities and job description for the Fulfillment Specialist position at CERTUS Social Media?
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Fulfillment Specialist
Company Overview:
Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.
Job Overview
Fulfillment Specialists are responsible for the delivery of all physical products ordered by students. This role is required to multi-task to ensure customer satisfaction. Constant vigilance and extreme accuracy are critical to success. Guided by an everchanging priority tree of tasks and detailed workflows, Specialists are the final interaction between our company and a satisfied customer.
Responsibilities
Competencies Required
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Questions
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Will you now or in the future require sponsorship for employment? *
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Are you able to work from our Orlando, FL office 5-days a week from 10am - 6:30pm ET?
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Equal opportunity employer survey
Help us be an equal opportunity employer and answer the questions below. They are voluntary but it means a lot to us!
Certus is committed to equal employment opportunity and nondiscrimination. Federal law requires us to reach out to, hire, and provide equal opportunity to qualified people without regard to race, color, religion sex, national origin, age, veteran status, genetic information, disability or any legally protected status. We are also subject to certain nondiscrimination recordkeeping and reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity and gender.
To help us comply with our recordkeeping and reporting obligations under federal and state law, please answer the questions below. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the provisions of applicable laws, executive orders, and regulations.
Gender
Prefer not to tell
Female
Male
Race or ethnicity
I do not wish to identify at this time
Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
White (not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African-American (not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Asian (not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
American Indian or Alaskan Native (not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment.
Two or More Races (not Hispanic or Latino)
All persons who identify with more than one of the above races, excluding those who identify themselves as Hispanic or Latino.
Veteran status
Why we ask about this?
Certus wishes to voluntarily collect information about protected veteran status in order to voluntarily take affirmative action to employ protected veterans and advance them in employment. As described in 41 CFR
An “Active Duty Wartime or Campaign Badge Veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed Forces Service Medal Veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I identify as one or more of the classifications of protected veteran listed above
I am NOT a protected veteran
I am NOT a veteran
I do not wish to identify at this time
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A Disability Is a Condition That Substantially Limits One Or More Of Your “major Life Activities.” If You Have Or Have Ever Had Such a Condition, You Are a Person With a Disability. Disabilities Include, But Are Not Limited To
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CertusHomepage
CertusHomepage
CertusHomepage
Fulfillment Specialist
- On-site
- Orlando, Florida, United States
- $15 - $15 per hour
- Notary
Company Overview:
Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.
Job Overview
Fulfillment Specialists are responsible for the delivery of all physical products ordered by students. This role is required to multi-task to ensure customer satisfaction. Constant vigilance and extreme accuracy are critical to success. Guided by an everchanging priority tree of tasks and detailed workflows, Specialists are the final interaction between our company and a satisfied customer.
Responsibilities
- Print student cards and certificates from proprietary BatchPrint tool.
- Operate mail processing equipment.
- Stuff, post, and send envelopes according to prescribed shipping method (i.e., standard, overnight, second day).
- Respond to and resolve assigned tickets in a timely manner, including fulfilling certificate replacement requests.
- Respond to internal inquiries via Slack channels swiftly and accurately.
- Work with Reporting team to print and mail certificates that must be generated manually.
- Print and mail documents from Compliance and Reporting teams as necessary.
- Ship all Notary applications to appropriate government agencies.
- Maintain all printers/franking machine/envelope stuffer in good working condition to ensure daily success.
- Sort daily incoming mail and distribute to appropriate department.
- Organize and store all returned cards and certificates for ease of re-mailing.
- Stuff OSHA Outreach cards with high level of accuracy.
- Answer front door for customers and deliveries. Direct deliveries as necessary.
- Sort and approve documents uploaded by SST customers.
- Post daily tracking information for FedEx shipments.
- Receive, count, record, and restock inventory.
- Other duties as assigned.
Competencies Required
- Capacity to learn new software quickly.
- Experience with Microsoft Office Suite (Excel and Word) preferred.
- Understand common internet browsers such as Chrome, Safari, Edge, and Internet Explorer and basic internet concepts including browser navigation, how to download files, incognito/private mode, and URLs.
- Self-starter comfortable with taking initiative and finding answers to questions; Problem-Solver
- Ability to work in a fast-paced environment and meet external deadlines.
- Adaptability to changing priorities and workflows.
- Excellent organizational skills.
- High level of attention to detail and accuracy in data entry required.
- Ability to follow tasks through to completion.
- Ability to manage multiple workstreams.
- Ability to quickly refocus after disruptions. Position has frequent interruptions.
- Ability to follow written and verbal directions with exactness.
- Excellent written and verbal communication skills, including the ability to communicate directly with others.
- Advanced proficiency in the English language.
- Positive attitude and ability to work well in a team setting.
- Desire to have fun while working.
- Prolonged periods of sitting at a desk and working on a computer.
- Able to lift 40 pounds.
- Willing to stock shelves and stand for prolonged periods while packing goods.
- Execute tasks with 100% accuracy; the customer cannot receive inferior product.
- Keep the inventory and shipping areas supremely organized and clean.
- All physical products are sent accurately and on time.
EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
or
My information
Fill out the information below
Full name *
Email address *
Phone number *
- International
- Afghanistan
CV or resume *
Upload your CV or resume file
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Cover letter
Upload your cover letter
Upload a file or drag and drop here
Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.
Questions
Please fill in additional questions
Will you now or in the future require sponsorship for employment? *
Yes
No
Are you able to work from our Orlando, FL office 5-days a week from 10am - 6:30pm ET?
Yes
No
Equal opportunity employer survey
Help us be an equal opportunity employer and answer the questions below. They are voluntary but it means a lot to us!
Certus is committed to equal employment opportunity and nondiscrimination. Federal law requires us to reach out to, hire, and provide equal opportunity to qualified people without regard to race, color, religion sex, national origin, age, veteran status, genetic information, disability or any legally protected status. We are also subject to certain nondiscrimination recordkeeping and reporting requirements which require us to invite employees to voluntarily self-identify their race/ethnicity and gender.
To help us comply with our recordkeeping and reporting obligations under federal and state law, please answer the questions below. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the provisions of applicable laws, executive orders, and regulations.
Gender
Prefer not to tell
Female
Male
Race or ethnicity
I do not wish to identify at this time
Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.
White (not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African-American (not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Asian (not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
Native Hawaiian or Other Pacific Islander (not Hispanic or Latino)
American Indian or Alaskan Native (not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America) and who maintain tribal affiliation or community attachment.
Two or More Races (not Hispanic or Latino)
All persons who identify with more than one of the above races, excluding those who identify themselves as Hispanic or Latino.
Veteran status
Why we ask about this?
Certus wishes to voluntarily collect information about protected veteran status in order to voluntarily take affirmative action to employ protected veterans and advance them in employment. As described in 41 CFR
- 60-300.2, the categories of protected veterans are defined as follows
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
An “Active Duty Wartime or Campaign Badge Veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed Forces Service Medal Veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I identify as one or more of the classifications of protected veteran listed above
I am NOT a protected veteran
I am NOT a veteran
I do not wish to identify at this time
Voluntary Self-Identification of Disability
Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A Disability Is a Condition That Substantially Limits One Or More Of Your “major Life Activities.” If You Have Or Have Ever Had Such a Condition, You Are a Person With a Disability. Disabilities Include, But Are Not Limited To
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
I do not want to answer
Yes, I have a disability, or have had one in the past
No, I do not have a disability and have not had one in the past
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
All fields marked with * are required.
All done!
Your application has been successfully submitted!
Other jobs
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
Salary : $15