What are the responsibilities and job description for the Customer Service Representative position at Certified Power?
Description
The Customer Service Representative provides specialized service to the customer by receiving their orders, answering questions regarding their orders, assisting with questions at counter or via telephone, fax, or email.
Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.
Requirements
RESPONSIBILITIES
- Receiving customer orders via email, fax and phone
- Order entry into current operating system.
- Support customer portal and forecast requirements.
- Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
- Communicate with vendors via e-mail, phone and internet.
- Assist customers with quoting, order updates, inquiries and troubleshooting.
- Maintain current customer information in the existing computer database.
- Issue RGA’s for customer returns.
- Support the outside sales team as necessary.
- Follow company policies & procedures, including ISO standards.
- Any other duties or responsibilities required or assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES
· Expert in driveline systems
· Ability to operate and train others on all driveline manufacturing and repair equipment.
· Must be able to effectively communicate in both verbal and written formats.
· Highly organized
· Good follow through
· Proficient in the use of office equipment including copier, scanner, and fax.
· Works independently and can prioritize workload appropriately.
QUALIFICATIONS
· High school diploma or GED
· Must be 18 years of age or older
