Customer Service Specialist

Job Type

Full-time

Description

Certified Power is a leader in the engineering, manufacturing and distribution of hydraulic systems and controls for the mobile and industrial OEM markets.

The Customer Service Specialists provide exceptional service to customers by accurately receiving and processing orders, responding to inquiries regarding order status, and assisting with questions via telephone, fax, or email.

The Customer Service Specialist contributes to a positive and collaborative work environment, builds strong relationships with internal and external partners, and demonstrates the company’s core values of integrity, collaboration, and accountability in all interactions.

Requirements

RESPONSIBILITIES

• Receiving customer orders
• Receive in repair items, tag, and create work order
• Schedule to service
• Evaluate or receive evaluation from service technician and quote repair to customer
• Order or expedite parts required for approval repairs
• Quoting prices
• Provide customers with order status
• Assist customers with questions and problems
• Assist customers with components selection
• Maintain current customer information in Prelude database
• Issue RGA’s for customer returns
• Best utilize inventory by product selection and conversion
• Monitor inventory levels
• Make cold calls to existing customers and prospects
• Prepare a mailing list for direct mailings
• Assist with design and production direct mailings
• Assign delivery driver pickup / drop off tasks
• Other duties or responsibilities as required or assigned
  
  

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES

• Ability to operate and train others on all driveline manufacturing and repair equipment
• Must be able to effectively communicate in both verbal and written formats
• Highly organized
• Good follow-through
• Proficient in the use of office equipment including copier, scanner, and fax
• Works independently and can prioritize workload appropriately
• Team player
  
  

Qualifications

• High school diploma or GED
• Must be 18 years of age or older
• Experience in a multi-site inside sales/customer service environment
  
  

PHYSICAL MENTAL DEMANDS

• Frequently required to sit at a desk/workstation for long period of time.
• Ability to work at a computer terminal for extended periods of time.
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person.
• Body motor skills sufficient to enable incumbent to move around an office environment.
• Experience in a multi-site inside sales/customer service environment.
• Ability to analyze unique situations and develop appropriate response.
• Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.
  
  

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT

• Office hours average 40 per week
• Work performed in an indoor office setting.
  
  

The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position.