Certified Meat Products - Customer Service Representative

Job Description: Customer Service Representative

Certified Meat Products is your local, family-owned, USDA inspected meat processor based in the agricultural heart of California.

From raw to fully-cooked, we pride ourselves in delivering a full line of Beef, Pork, Lamb and Poultry products. We specialize in producing premium ground beef, portion-controlled steaks, marinated and value-added products.

Schedule: Full-time, Monday–Friday, 8:00 AM start time (approximately 45 hours per week)
(Start time may vary during the training period)

Summary/ Objective:
The Customer Service Representative serves as the primary point of contact for customers, ensuring their needs are met promptly, accurately, and professionally. This role manages orders from start to finish — including answering calls, processing orders, coordinating with production, and confirming shipments. It requires strong communication skills, attention to detail, and flexibility to assist with both office and production-related tasks. The position also requires a thorough understanding of internal systems (including computer programs, logistics processes, and operational guidelines) to effectively manage and maintain a designated group of customers.

Essential Functions:

• Answer incoming customer calls, respond to inquiries, and provide accurate information.
• Process customer orders, ensuring all details are correctly entered into the system.
• Coordinate with production to ensure orders are fulfilled accurately and on time.
• Track order progress and confirm shipments with customers.
• Prepare and send invoices; process billing promptly.
• Greet and assist employees with questions or requests.
• Build and maintain strong customer relationships by understanding their needs and preferences.
• Perform data entry and maintain accurate records in Excel, Access, and other systems.
• Use email and other communication tools to update customers and internal teams.
• Support additional office tasks as assigned, demonstrating flexibility and teamwork.
• Maintain customer records using automated systems.
• Provide information on products, prices, and availability.
• Verify delivery schedules meet project deadlines.
• Collaborate with colleagues to share information and resolve issues.

Physical / Clothing Requirements:

• Primarily a sedentary role; however, some physical exertion (lifting, carrying, pushing, or pulling heavy objects, materials, or products) may be required.

Safety Clothing/Equipment:

• Non-slip shoes or boots
• Optional: Back brace and other safety equipment available upon request
• Must comply with department dress code

Equipment Used:

• Standard office equipment (phone, copier, etc.).
• Computer systems including Microsoft Office (Excel, Outlook) and database programs such as Access and Swarmbox.

Qualifications:

• High school diploma or equivalent
• Pass pre-employment physical and drug test
• Basic proficiency with email, Microsoft Excel, and database programs (internal training provided)
• Strong communication and interpersonal skills; bilingual (Spanish/English) preferred.
• Ability to multitask in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Hands-on production training is required