What are the responsibilities and job description for the Laboratory Services Manager position at Certified Laboratories Inc?
Overview
The Laboratory Services Manager leads the day-to-day operations of a microbiological and/or chemical laboratory at a single site. This role ensures the accuracy, compliance, and quality of testing services delivered to a local customer base. The Manager is fully accountable for quality, customer satisfaction, people leadership, financial performance, and workflow management within the lab.
Operating with a strong general manager mindset, this leader balances scientific rigor with business acumen and brings an entrepreneurial approach to site leadership. The Laboratory Services Manager takes full ownership of site performance, including P&L management, team development, resource optimization, customer engagement, quality and safety, innovation, and continuous improvement.
This role champions our purpose, mission, and values by fostering a high-performing, accountable, and customer-focused culture.
Responsibilities
Quality Excellence
- Promote a culture where quality is embedded in every action
- Ensure adherence to SOPs, regulatory standards, and accuracy requirements
- Drive continuous improvement and proactive coaching across the team
Customer Focus
- Deliver timely, high-quality results that build trust and long-term partnerships
- Meet and exceed customer expectations to enhance reputation and grow business opportunities
People Leadership
- Foster a safe, inclusive, and engaging work environment
- Support, coach, and develop team members to achieve their full potential
- Maintain strong visibility and accessibility to the team
Financial Performance
- Manage lab budgets and drive profitable growth
- Oversee labor, inventory, courier services, and overall resource optimization
- Ensure efficient and sustainable operations
Innovation & Continuous Improvement
- Lead a culture of problem-solving and learning from defects
- Encourage new ideas to improve service, quality, and operational efficiency
Qualifications & Competencies
Strategic Leadership
- Ability to think beyond daily operations and align decisions with broader organizational goals
- Anticipate future needs and position the lab for growth and adaptability
- Promote experimentation, learning, and continuous improvement
Quality & Compliance Expertise
- Strong understanding of quality systems and regulatory requirements
- Sound judgment to identify and mitigate risks
Customer Orientation
- Proven ability to build relationships and consistently deliver on commitments
- Responsive, adaptable, and professional in addressing customer needs
Team Development
- Skilled in creating an inclusive and empowering workplace
- Experience mentoring leaders and preparing teams for future growth
Operational & Financial Acumen
- Ability to interpret and apply financial and performance metrics
- Strong decision-making skills with the ability to simplify complexity and set clear direction