What are the responsibilities and job description for the Courier position at Certified Group?
Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30 North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.
Our Brands
Certified Group Is Comprised Of a Set Of Specialized Brands That Collectively Deliver Laboratory Testing, Regulatory Consulting, And Certification & Audit Services Across Highly Regulated Industries
The Courier I is responsible for the safe, efficient, and timely pick-up and delivery of food and environmental samples to and from laboratory testing facilities. This role plays an important part in maintaining sample integrity and supporting laboratory operations.
The Courier provides outstanding customer service while ensuring compliance with company policies, regulatory requirements, and safety standards.
This position requires the ability to use the company’s routing and delivery mobile application to receive routes, track deliveries, upload documentation, and communicate with dispatch. Candidates must be comfortable using smartphones, navigation tools, and mobile apps in a professional environment.
Responsibilities
We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.
Our Brands
Certified Group Is Comprised Of a Set Of Specialized Brands That Collectively Deliver Laboratory Testing, Regulatory Consulting, And Certification & Audit Services Across Highly Regulated Industries
- Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.
- Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.
- Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.
- EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.
- FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.
The Courier I is responsible for the safe, efficient, and timely pick-up and delivery of food and environmental samples to and from laboratory testing facilities. This role plays an important part in maintaining sample integrity and supporting laboratory operations.
The Courier provides outstanding customer service while ensuring compliance with company policies, regulatory requirements, and safety standards.
This position requires the ability to use the company’s routing and delivery mobile application to receive routes, track deliveries, upload documentation, and communicate with dispatch. Candidates must be comfortable using smartphones, navigation tools, and mobile apps in a professional environment.
Responsibilities
- Safely operate a company vehicle to transport food and environmental samples between customer locations and laboratory facilities.
- Ensure all samples are delivered on time and in proper condition while maintaining required chain-of-custody documentation.
- Use the company’s routing and driving mobile application to receive assignments, follow delivery routes, log stops, upload photos, and communicate with dispatch.
- Provide professional and courteous customer service during pick-up and delivery interactions.
- Follow all company policies and applicable state and federal driving regulations.
- Report accidents, incidents, or vehicle issues according to company procedures.
- Assist with routine vehicle checks to ensure safe and reliable operation.
- Coordinate with laboratory staff regarding sample schedules and priorities.
- Complete assigned FDA collections and required photo documentation for warehouse or freezer samples.
- Maintain a clean, safe, and professional work environment.
- Participate in team initiatives and support departmental goals.
- Complete all required training and adhere to company safety standards.
- High school diploma or GED required.
- 2 years of professional courier, delivery, or transportation experience preferred.
- Current, valid driver’s license issued in the state of operation.
- Clean driving record with no DUIs or major moving violations within the past 5 years.
- Comfortable using mobile technology, navigation systems, and delivery apps.
- Demonstrated professionalism, reliability, and strong work ethic.
- Basic knowledge of laboratory operations preferred.
- Familiarity with laboratory safety procedures is a plus.
- Customer Service
- Attention to Detail
- Organization
- Reliability and Dependability
- Safety Awareness
- Teamwork
- Accuracy
- Basic technology proficiency (mobile apps, GPS navigation, digital documentation)
- Valid Driver's License
We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.