Service Manager

At Certified Fleet Services, we're more than just a repair and maintenance facility — we're a driving force propelling careers forward. As a leading provider of full-service fleet repair and maintenance, we're experiencing exponential growth day by day. Our mission is simple yet powerful: to get our customers back on the road faster, ensuring their businesses keep moving seamlessly.

What sets us apart is our unwavering commitment to discipline and accountability in everything we do. From the smallest maintenance task to the most complex repair, we approach each job with precision and dedication. But our dedication doesn't stop there. We're equally committed to the success and fulfillment of every member of our team.

At Certified Fleet Services, we believe in empowering our team members to reach their personal, professional, and financial goals. Through collaborative effort and shared vision, we create an environment where each individual can thrive and grow. Whether you're a seasoned technician looking to elevate your career or a newcomer eager to learn the ropes, we provide the support, resources, and opportunities you need to succeed.

Join us in our mission to drive success — both for our customers and for every member of our team. Together, we'll pave the way for a brighter future on and off the road.

Service Manager Job Description:

As a Service Manager for our Certified Fleet Service, you will be responsible for the efficient and effective management of our maintenance and repair operations. You will lead a team of skilled technicians and support staff to ensure that all vehicles in our fleet are maintained to the highest standards of safety and reliability.

Service Manager Key Responsibilities:

• Oversee all aspects of the service department, including scheduling, workflow management, and quality control.
• Develop and implement maintenance programs to ensure that all vehicles are serviced according to manufacturer guidelines and industry best practices.
• Manage inventory levels of parts and supplies to ensure timely completion of repairs and minimize downtime.
• Monitor key performance indicators (KPIs) such as repair turnaround time, first-time fix rate, and customer satisfaction.
• Train and mentor service technicians to enhance their skills and performance.
• Ensure compliance with safety regulations and company policies.
• Collaborate with other departments, such as fleet operations and procurement, to optimize fleet performance and reduce operating costs.
• Act as a point of contact for clients, addressing their service needs and resolving any issues in a timely and professional manner.
• Stay current with developments in automotive technology and industry trends.

Service Manager Qualifications:

• GED or High School Diploma required; Bachelor’s degree preferred
• Previous experience in automotive service management, preferably in a fleet maintenance environment.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Proficiency in fleet management software and other relevant computer applications.
• Knowledge of vehicle diagnostic tools and equipment.
• Understanding of regulatory requirements related to fleet maintenance and safety.
• Excellent problem-solving and decision-making abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Minimum 4 years of automotive/truck repair experience required
• Minimum 2 years of progressive leadership experience
• Valid driver's license and clean driving record.

Service Manager Physical Requirements:

• Ability to spend prolonged periods of time standing, sitting, or walking
• Ability to work in enclosed environments exposed to excessive noise, truck shop environment, and cold or heat
• Must be able to lift at least 50 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Service Supervisor Benefits:

• Affordable Health Insurance
• HSA
• FSA
• Dental
• Vision
• Short Term and Long Term Disability
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Discount Network
• Pet Insurance
• IRA with Company Match
• Paid Holiday
• PTO
• Boot Program
• CDX Learning

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Certified Fleet Services recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Job Type: Full-time

Pay: $53,848.18 - $64,849.43 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Ability to Commute:

• Tampa, FL 33619 (Required)

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: In person

Salary : $53,848 - $64,849