What are the responsibilities and job description for the Lead Technician position at Certified Clean Care?
Certified Clean Care promotes Clean, Healthy, and Happy living and homes! We are a drug and smoke free workplace.
Principle Duties and Responsibilities
- Carpet cleaning
- Upholstery cleaning
- Tile and Grout Cleaning
- High end protection
- Deodorizing
- Cimex / Encapsulation cleaning
- Communicate effectively with customers
- Perform basic equipment maintenance
- Perform basic vehicle maintenance
- Inspect completed work
- Complete Work Orders
- Maintain appropriate chemical inventory
- Utilize software to manage work for the day
Expectations
- Ability to work a flexible schedule
- Work without the need to be supervised
- Arrive on time to work and all meetings
- Maintain appearance standards
Additional Duties and Responsibilities
- Maintain appearance and stock of appropriate tools and materials for company vehicles
- Basic building maintenance
Decision Rights and Authority
- Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property
- Sell additional related services to customers as appropriate
- Anticipate Lead Technician’s next step and provide appropriate tools, materials and supplies
Working Relationships and Scope
- Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers
Performance Competencies
- Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Able to think on his/her feet.
- Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
- Planning & Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
- Technical – Is appropriately trained and/or certified and effectively performs all production work within the division.
- Quality – The individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.
Qualifications - Knowledge, Skills and Abilities
- Education and Experience
High school (or GED) diploma.
- Valid Georgia Driver’s License and clean MVR.
- Mathematical skills
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
- Computer skills
Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Working Conditions-Technician
- The work of this position is predominantly carried out in our customer’s homes.