Service Account Manager

Work hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we’ve got your growth in mind. We believe Cerris isn’t just a great place to start your career – it’s a great place to watch it advance for years to come.

Come build the Extraordinary with us. Apply today!

Nature of Work

Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects.

Essential Duties & Responsibilities

• Manage overall client relationship or multiple client relationships.
• Responsible for continued development of client relationships.
• Identify and qualify new sales leads through various methods (cold calling, networking, referrals, etc.)
• Maintain an organized and up-to-date sales pipeline, tracking progress and reporting to management.
• Negotiate terms and pricing with clients, prepare estimates, write proposals, and present solution(s) aiming to close deals that are beneficial to both the client and the company.
• Review and develop solutions for client’s needs.
• Establish capital budgeting for clients.
• May be required to oversee execution of work.
• Approve vendor or subcontractor invoices.
• Review and respond to client requests for proposals.
• Preliminary review of contracts, purchase orders, & change orders per company policy limits
• May create and manage scheduled maintenance agreements for clients.
• Support the dispatch of service technicians and other related trades people for client projects.
• Track and manage profitability of client base utilizing company accounting system.
• Coordinate jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients.
• Maintain a valid driver’s license and satisfactory driving record which, per Company’s vehicle policy, allows operation of a company vehicle.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.
  
  

Qualifications

• Ability to perform work accurately and completely, and in a timely manner
• Strong communication skills, verbal and written
• Ability to understand and implement best practice standards
• Knowledge of organizational structure and available resources
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
• Ability to be proactive and resourceful
• Ability to follow-up on inquiries in a timely manner
• Ability to prioritize multiple projects
• Proficiency in MS Office and all other company utilized software
• Ability to build relationships with team members that transcend a project
• Ability to build relationships and collaborate within a team
• Ability to learn and use a variety of software, tools, and systems necessary to meet business needs
• Knowledge of construction industry terminology and documents
  
  

Education

• Bachelor’s degree from a four-year college/university or equivalent experience.
  
  

Experience

• 4 years of sales or trade related work experience required.
• Other work-related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.
  
  

Physical Demands and Working Environment

• Requires occasional travel to job sites with periods of overnight travel
• Normal office environment
• Periods of time walking on construction sites
• Must be able to lift up to 25 pounds
• Frequent activity: sitting, viewing, and typing on computer screen
• Occasional activity: standing, walking, bending, reaching above shoulder, climbing and balancing, stooping, kneeling, crouching, and/or crawling
• At times will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding)
• Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.
  
  

Cerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA