What are the responsibilities and job description for the Technical Analyst-Mid Level-Onsite Thousand Oaks, CA position at CereCore?
Classification: Contract to Hire
Contract Length: 3 months
Location: Thousand Oaks, CA ONSITE
Responsibilities:
- The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk.
- Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts.
- Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.
- Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
- The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
- Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
Requirements:
- Ability to multi-task between day-to-day operations and special assignments
- Telecom experience a plus
- Healthcare experience preferred
- Abilit to support other campus buildings within a 15 minute drive
- Previous Technical Analyst experience